Laura Taylor
Isle Of Wight,Hampshire
Summary
I am a dedicated and reliable team member with experience in customer service and hospitality. I am skilled at managing fast paced environments, maintaining health and safety standard's and delivering excellent service with a friendly and approachable attitude. I am highly organised and adaptable, with strong time management and communication skills. I am currently seeking part time opportunities' where i can contribute my skills , gain experience and support a team in a busy environment!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitressing
Broadway park hotel
Shanklin
01.2024 - 07.2025
- Working in a busy hotel, covering both breakfast and dinner service. I was responsible for managing the breakfast buffet, including restocking items and maintaining cleanliness, organisation. Then preparing the dining areas for dinner service by setting tables and assisting staff during the service. I delivered friendly and efficient customer service, demonstrating strong organisation and teamwork skills.
- Supported restaurant staff with waitressing, order taking and drink preparation.
Bar Staff
Esplanade Bar
Ryde
03.2023 - 12.2023
- I worked as bar staff in a quieter hospitality setting, providing friendly and attentive service to customers. I was responsible for serving a range of drinks, including hot beverages, alcohol, and cocktails, handling payments, and maintaining a clean, well-organised bar area. I worked reliably and independently while maintaining a welcoming and professional atmosphere for customers.
Bar Supervisor
The Crown Hotel
Ryde
06.2021 - 05.2023
- I worked as a Bar Supervisor on Friday and saturday nights in a very busy pub where i was trusted to oversee the full operation of the shift. I provided high-quality customer service while serving at the bar and ensuring that the value ran smoothly during peak hours. I was responsible for managing tills and cashing up accurately at the end of the shift. I ensured all stock levels were maintained throughout service, and that the bar was fully restocked and prepared for the following day. At closing time, I completed a full clean-down list, secured the premises, and locked up independently. This role required reliability, leadership, and the ability to remain calm and organised in a fast-paced, high-pressure environment.
Cleaner
Morrisons
Newport / Lake
11.2022 - 01.2023
- I worked as a cleaner in a supermarket, ensuring the shop floor, staff, and customer areas were maintained to a high standard of cleanliness. I followed hygiene, health, and safety procedures and worked efficiently to complete cleaning tasks within set timeframes. I demonstrated reliability and attention to detail while working independently.
Delivery Driver
Dominos
Ryde
06.2022 - 11.2022
- Working as a delivery driver, providing a prompt and friendly service to customers. I was responsible for delivering orders accurately and on time, handling cash or card payments when required, and representing the company professionally. This role required good time management, reliability, and strong customer service skills.
Hospitality Assistant
The Pointers Inn
Newchurch
09.2020 - 06.2021
- This job role involved running food in a busy pub environment. I provided a friendly, warm service and ensured all food was delivered promptly and accurately. Alongside service duties, I was responsible for cleaning, polishing, and restocking cutlery and tableware, as well as keeping service areas clean and organised. I worked effectively as part of a team during high-pressure service periods, and consistently maintained a professional and helpful attitude towards customers.
Housekeeper
Seaview Holiday Homes
Seaview
06.2020 - 09.2020
- Cleaning holiday homes as part of a small team, rotating duties across the houses. Ensured all properties met high standards of cleanliness and presentation prior to guest arrivals. Followed health and safety hygiene procedures at all times, and used cleaning equipment and products safely and correctly.
Housekeeper
Woodside Bay Retreat
Wootton
06.2019 - 09.2019
- I started my first job in housekeeping, working as part of a three-person cleaning team to prepare holiday lodges to a high standard. We rotated responsibilities between the bathroom, bedroom, and kitchen lounge areas. Ensured all areas were clean, sanitised, and presented ready for guest arrivals. We followed a strict time schedule to meet check-in deadlines.
Education
Level 3 Early Years
Skills Boot Camp
2025
GCSEs - GCSE
Ryde Academy
Ryde2019
Skills
- Customer service
- Time management
- Health and safety
- Team collaboration
- Basic food service
- Attention to detail
- Problem solving
- Reliability
- Professionalism
- Cash handling
- Stock management
- Shift supervision
- Communication skills
- Waitressing techniques
- Fast-paced environment
- Polite and friendly
Certification
- Skills Bootcamp Early Years Level 3
Hobbies and interests
- I enjoy staying active and regularly go to the gym. I also love to spend time with family and friends and caring for my pet cat.
Timeline
Waitressing
Broadway park hotel
01.2024 - 07.2025
Bar Staff
Esplanade Bar
03.2023 - 12.2023
Cleaner
Morrisons
11.2022 - 01.2023
Delivery Driver
Dominos
06.2022 - 11.2022
Bar Supervisor
The Crown Hotel
06.2021 - 05.2023
Hospitality Assistant
The Pointers Inn
09.2020 - 06.2021
Housekeeper
Seaview Holiday Homes
06.2020 - 09.2020
Housekeeper
Woodside Bay Retreat
06.2019 - 09.2019
Level 3 Early Years
Skills Boot Camp
GCSEs - GCSE
Ryde Academy