Vanessa Welsh
Uttoxeter,Staffor
Summary
Adaptable, resilient and compassionate professional with extensive professional experience in hospitality, welfare support, and compliance. Accustomed to communal living through as a Services Welfare Officer, I excel in maintaining facilities, supporting teams and fostering well-being in challenging environments. A background in customer service, emergency response, logistics and outdoor activities makes me well-suited for the dynamic demands of an Antarctic station assistant role.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Services Welfare Officer
WRVS/British Army
Catterick Garrison, North Yorkshire
01.2024 - Current
- Manage junior rates mess for Parachute and Gurkha regiment recruits (average annual intake of 300 Gurkha recruits and 200 Paras.).
- Maintain cleanliness, stock management of supplies and welcoming environment where recruits can relax away from chain of command.
- Provide welfare support and host family days and Pass Out parades.
- Deliver welfare briefings to recruits, families and training teams.
- Collaborate with internal and external support providers to maintain good care continuity.
- Mentor and train new welfare officers.
- Produce monthly reports using Excel and MS office.
- Manage regimental company petty cash
Compliance and Customer assistant
Waitrose
Uttoxeter, Staffordshire
02.2015 - 10.2023
- Assisted with warehouse operations, deliveries, wagon tipping, stock checks and waste management.
- Ensured adherence to compliance policies and procedures including food safety and COSHH
- Conducted compliance checks to maintain hygiene and safety standards.
- Café (front of house), bakery (front and back of house)and partner dining room for 3 years.
- Healthy Eating Specialist for 4 years, promoting nutrition
- Managed Welcome desk, assisting customers with inquiries and support.
- Delivery driver for waitrose.com
Special Police Officer
Staffordshire Police
Uttoxeter, Staffordshire
09.2010 - 03.2019
- Specialised wildlife officer and emergency response officer.
- Promoted to Acting Sergeant.
Education
NVQ 3 Teaching Assistant - Education
Burton College
Burton Upon Trent 05.2007 - 03.2008
Higher Level Teaching Assistant - Education
Sheffield Hallam
Sheffield 05.2010 - 08.2010
Foundation Degree in Science - Environmental Science
Open University
Milton Keynes 09.2009 - 06.2010
NVQ Level 3 - Swedish Massage
Burton College
Burton Upon Trent 09.2012 - 01.2013
Skills
- Communal living experience
- Facility management and housekeeping
- Hospitality and catering operations
- Food safety and hygiene (Level 2 certified)
- COSHH and BICSc awareness and compliance
- Welfare support and mentoring
- Healthy eating and nutrition knowledge
- Logistics and stock control (deliveries, wagon tipping, waste management, delivery driving)
- Microsoft and Excel reporting
- Emergency response and problem solving
- Radio trained
- Shift working experience
- Strong communication and teamworking
- Outdoor resilience (hill walking and sailing)
- Small aircraft experience (regular Holidays on Scilly Isles via DHA-6 Twin Otter)
- Positive attitude
- Customer service excellence
Affiliations
- Active member of the John Lewis sailing club for 7 years
- Hill and mountain hiking, currently section hiking the South West Coast Path
- Permaculture
- History
- Support for Strongman Charity, helping on Snowdon climbing weekenders and workshops.
- Drawing and currently teaching myself how to crochet.
Accomplishments
Acting Special Sergeant for a year.
Customer service gold award for role modelling excellence.
Selected to represent WRVS at London Remembrance Parade
Certification
Mental Health First Aider,
Food hygiene level 1 and 2,
BICSc colour coding,
CBRN: Initial operational response,
JESIP: Joint emergency services interoperability.
Timeline
Services Welfare Officer
WRVS/British Army
01.2024 - Current
Compliance and Customer assistant
Waitrose
02.2015 - 10.2023
NVQ Level 3 - Swedish Massage
Burton College
09.2012 - 01.2013
Special Police Officer
Staffordshire Police
09.2010 - 03.2019
Higher Level Teaching Assistant - Education
Sheffield Hallam
05.2010 - 08.2010
Foundation Degree in Science - Environmental Science
Open University
09.2009 - 06.2010
NVQ 3 Teaching Assistant - Education
Burton College
05.2007 - 03.2008
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