Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Vanessa Nwajei

Vanessa Nwajei

Birmingham,West Midlands

Summary

Detail-oriented medical records administrator provides excellent customer service experiences by being sensitive to patient needs. Displays confidence when dealing with various departments within hospital. Correctly utilises multiple electronic records systems and software. Ambitious individual with foundation in medical terminology and administration. Skilled with computers and familiar with electronic health records and coding software. Eager to provide high-quality, accurate record maintenance to support healthcare delivery.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

PATIENT ADMINISTRATOR

Gerocare Home healthcare
LAGOS, NIGERIA
02.2021 - 07.2023
  • · Care and kindness to patient
  • · Providing care and support to patients in the facility
  • · Adhere to correct procedures, policies, and health/safety guidelines
  • · Assist with personal hygiene
  • · Check and record vital signs
  • · Ensure dignity in care
  • · Companionship
  • · Explain care plan to the patient in clear and simple terms
  • · Make meal and serve meal

CARER TO A DIMENTIA PATIENT

LIVE-IN-CARER
LAGOS, NIGERIA
11.2019 - 12.2020
  • Accompanied clients to medical or dental appointments, grocery and errands.
  • Attended multidisciplinary care plan meetings, reporting on patients daily care needs.
  • Completed shopping whilst responsibly managing budget.
  • Delivered toileting support for clients with mobility issues.

Import and Export Customer Service officer

Treeple Works and Services Nig Ltd.
LAGOS, NIGERIA
08.2019 - 10.2019
  • Responded to and summarised customer complaints and feedback.
  • Provided professional and helpful support to new and existing clients.
  • Applied best practices to comply with customer service procedures.
  • Engaged in team-building activities to build rapport with staff.
  • Listened actively to offer accurate information and best solution to their needs.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Registered customer information to maintain accurate records.
  • Participated in meetings to discuss goals and sales target.

Education

Higher National Diploma - Cooperative Economics & Management

Federal Cooperative College, Oyo
NIGERIA
08.2013 - 09.2016

ORDINARY NATIONAL DIPLOMA - Office Technology & Management

Grace Polytechnic Lagos
NIGERIA
08.2010 - 09.2012

Skills

  • Strong communication and interpersonal skills
  • Empathy and compassion for patients and their families
  • Ability to work well in a team environment
  • Flexibility and adaptability to changing patient needs or work environments
  • Manage patients care plan
  • Adminster medication according to protocol, resulting in zero medication errors
  • Patient note summarising
  • Drug utilization review
  • Patient education and counseling

Languages

English
Fluent

Timeline

PATIENT ADMINISTRATOR

Gerocare Home healthcare
02.2021 - 07.2023

CARER TO A DIMENTIA PATIENT

LIVE-IN-CARER
11.2019 - 12.2020

Import and Export Customer Service officer

Treeple Works and Services Nig Ltd.
08.2019 - 10.2019

Higher National Diploma - Cooperative Economics & Management

Federal Cooperative College, Oyo
08.2013 - 09.2016

ORDINARY NATIONAL DIPLOMA - Office Technology & Management

Grace Polytechnic Lagos
08.2010 - 09.2012

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Vanessa Nwajei