Furaha S. Muzamil
London
Summary
A highly organised professional with advanced proficiency in Microsoft Office, SAP, HubSpot, Compucare 8, and Medisight software. Demonstrates excellent administrative and organisational skills, with a proven ability to work under pressure and meet tight deadlines. Skilled in staff training and development, diary management, and serving as the first point of contact for internal and external stakeholders. Possesses strong communication skills, both written and verbal, alongside a friendly, professional demeanour. Committed to maintaining high attention to detail while understanding GDPR compliance. Career goals include leveraging interpersonal skills to enhance team collaboration and drive organisational success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Patient administrator
OCL Vision
London, London
2021.08 - 2025.09
- Provide comprehensive administrative support to patients, consultants, and clinic staff, ensuring a seamless outpatient experience.
- Liaise with consultants and shared care partners, ensuring timely processing of referrals and updates.
- Coordinate patient communications regarding appointments and procedures, maintaining high service standards.
- Manage consultant diaries and support scheduling of emergency and follow-up appointments.
- Process payments accurately, supporting financial processes within the clinic.
- Maintain accurate and confidential patient records.
- Sort and distribute incoming/outgoing mail and packages
- Prepare courier shipments
Client Advisor / Administrator
Jenny Packham
London, London
2019.07 - 2020.10
- Managed appointment diaries and facilitated a high-end client experience for walk-in and scheduled customers.
- Responded promptly to customer inquiries via phone and email.
- Handled courier arrangements and controlled stock supplies to ensure business continuity.
- Processed invoices and supported day-to-day administrative operations.
Marina Rinaldi Brand Specialist
Harrods
London
2017.06 - 2019.06
- Led brand merchandising and performance reporting for Marina Rinaldi.
- Worked with the buying team on sales trends and product performance.
- Delivered world-class customer service, meeting and exceeding sales targets (Top Sales Performer).
- Built and nurtured client relationships through personalised service and expert product knowledge.
- Used SAP and Workday systems to manage stock and customer information.
Max Mara Studio Ambassador
Fenwick’s
London , London
2015.03 - 2016.12
- Managing the Max Mara brand by showcasing current collections.
- Driving sales and delivering high store standards.
- Working closely with the floor manager to ensure that weekly targets are met and surpassed.
- Providing support and guidance to junior staff.
- Organising and holding events for VIP clients to showcase upcoming collections.
- Merchandising my department in accordance with my brand vision.
- Promoted organisation as public representative at business, social and community functions.
Receptionist
Hotel Indigo
2012.01 - 2014.12
- Meeting and greeting clients.
- Checking guests in and out.
- Handled appointment scheduling to ensure smooth daily operations.
- Took and communicated messages to minimise interruptions to staff workflows.
- Reduced waiting times through effective time and resource management.
Education
CIPD Level 3 Foundation Certificate - People Practice
Reed Learning
London 2022.01 - 2023.06
A-Levels - Art (Distinction), Media (Merit)
Harris Academy
London 2008.08 - 2010.07
High School Diploma - Business (Pass), Retail 2008, Administration (Distinction)
Crossways Academy
London 2007.09 - 2008.07
Skills
- Excellent administrative and organisational skills
- Ability to work under pressure and meet tight deadlines
- Staff training & development
- Highly organised with strong admin skills
- Excellent interpersonal skills
- Understanding of GDPR
- Excellent written & verbal communication
- Strong communication skills
- Diary management
- First point of contact for internal and external stakeholders
- Comfortable working independently and collaboratively
- High attention to detail
- Advanced proficiency in Microsoft Office, SAP, HubSpot, Compucare 8 & Medisight software
- Friendly, professional, and approachable demeanour
Affiliations
- Running, cooking, photography & fitness
References
References available upon request.
Timeline
CIPD Level 3 Foundation Certificate - People Practice
Reed Learning
2022.01 - 2023.06
Patient administrator
OCL Vision
2021.08 - 2025.09
Client Advisor / Administrator
Jenny Packham
2019.07 - 2020.10
Marina Rinaldi Brand Specialist
Harrods
2017.06 - 2019.06
Max Mara Studio Ambassador
Fenwick’s
2015.03 - 2016.12
Receptionist
Hotel Indigo
2012.01 - 2014.12
A-Levels - Art (Distinction), Media (Merit)
Harris Academy
2008.08 - 2010.07
High School Diploma - Business (Pass), Retail 2008, Administration (Distinction)
Crossways Academy
2007.09 - 2008.07