Vanessa Fletcher
Bristol
Summary
Approachable, energetic Managing Director with a two-decade track record delivering multi-million-pound retail projects globally and across the UK, alongside smaller, highly detailed schemes that demand the same level of focus and care. Working with key luxury international brands, I bring a hands-on, detail-driven style that keeps teams motivated, clients confident, and projects running with precision. Known for listening closely, adapting quickly, and turning creative ideas into standout spaces, I deliver work that’s on time, on budget, and always aligned with the client’s vision. Strong relationships, open communication, and a commitment to excellence underpin every project I lead.
Overview
31
31
years of professional experience
Work History
Managing Director
The Fletcher Project
Bristol
01.2005 - Current
- Managing £ multi million portfolios of work for several global clients eg. Suntory Global Spirits, Pernod Ricard, Whyte and Mackay, Diageo
- Responsible for shaping the creative direction of retail spaces, brand storytelling, delivering bespoke environments for diverse global brands.
- Working closely with clients to understand their needs, ensuring their retail spaces achieve the desired brand vision and key commercial objectives
- Leading end to end projects from initial concept sketches to final on-site delivery, negotiating and managing contracts, and remaining engaged throughout to ensure requirements are fully realised.
- Building lasting client relationships based on trust, consistency, and a commitment to exceed expectations.
- Guiding and supporting a collaborative team, managing and collaborating with suppliers, encouraging idea sharing, creative thinking and a solution orientated approach.
- Balancing creativity with practicality by closely managing budgets, timelines, and feasibility.
- Driving new business through referrals, repeat clients, and a reputation for reliable, high-quality outcomes.
Account Manager
Arno Fords
Bristol
01.2002 - 01.2005
- Directed major retail design programmes for global brands across diverse sectors, including fashion, beauty, spirits, and tech.
- Cultivated trusted relationships with senior clients while collaborating closely with designers and project managers.
- Oversaw delivery of retail design solutions, ensuring adherence to timelines and budget constraints.
Store Manager
Marks and Spencer
01.1995 - 01.2002
- Drove strong commercial performance across various M&S stores managing daily operations, analysing sales trends, and making informed decisions to maximise stock availability, service, and profitability.
- Led and developed the store team to deliver consistent brand standards and effective execution, creating an environment that supported sales growth, operational efficiency, and positive customer experiences.
Education
Master of Philosophy - Geography
Univerity of Swansea
01-1995
Bachelor of Arts - Geography
University of Swansea
01-1993
Skills
- Client relationship management
- Strategic planning
- Project management
- Budget management
- Brand storytelling
- Retail design
- Collaborative teamwork
- Leadership excellence
- Brand positioning
- Dynamic decision-making
References
Available upon request.
Languages
Italian
Intermediate
B1
Interests
- Yoga
- Music, theatre and film
Timeline
Managing Director
The Fletcher Project
01.2005 - Current
Account Manager
Arno Fords
01.2002 - 01.2005
Store Manager
Marks and Spencer
01.1995 - 01.2002
Master of Philosophy - Geography
Univerity of Swansea
Bachelor of Arts - Geography
University of Swansea