MUHAMMAD SHUAIB
Glasgow,United Kingdom
Summary
Results-driven Head of Operations and Management with over 20 years of experience leading multi-site operations across 40+ locations and supporting 3,000+ staff in the fields of real estate, housing, facilities management, construction, commercial and residential operations, logistics, maintenance, health & safety, training, marketing, and administration.
Proven expertise in strategic planning, organisational development, and cross-functional team leadership, successfully managing diverse teams across technical and administrative disciplines. Experienced in operations and facilities management, vendor and contractor oversight, project and program management, capital projects, risk assessment, and compliance.
Demonstrated ability to manage multi-site portfolios valued at AED 3–5 billion, driving operational efficiency, revenue growth, and client satisfaction while maintaining safety, quality, and regulatory compliance. Highly skilled in multi-tasking, stakeholder engagement, and public-facing leadership, serving as a key liaison with government entities, clients, vendors, and service providers. Tech-savvy, efficiency-focused, and recognized for strategic vision, operational excellence, and measurable results.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Managing Director
Secure Deals Properties & KGM Constructions, Facilities & Fit out Services
UAE
10.2021 - 12.2025
- Provide inspired, company-wide leadership, fostering a culture of accountability, performance, and continuous improvement.
- Oversee day-to-day operations of housing, facilities, and buildings, including management, maintenance, renovations, and fit-out projects.
- Lead weekly and monthly meetings with Owners' Associations and Board Members to ensure alignment on operational and strategic priorities.
- Conduct monthly coordination meetings with RERA and the Dubai Land Department to ensure regulatory compliance and effective governance.
- Engage in regular meetings and discussions with developers regarding current and upcoming projects.
- Hold weekly meetings with team members and senior management to monitor performance, address challenges, and drive operational excellence.
- Ensure all properties are safe, legally compliant, and maintained as secure, risk-free environments for residents.
- Make high-level decisions related to company policy, governance, and long-term strategy.
- Develop, implement, and continuously refine operational policies and strategic plans to support business objectives.
Facilities Director of Operations
APEX National – Razeen Covid-19 Camps & Field Hosp
Abu Dhabi
04.2020 - 10.2021
- Develop and implement global facilities management strategies to ensure operational consistency across all sites while fully aligning with group policies and standards.
- Provide leadership, guidance, and support to Facilities Managers, optimising daily operations and fostering strong teamwork through regular cross-site communication and collaboration.
- Establish centralised performance monitoring systems to assess operational effectiveness, enable sharing of best practices, and drive continuous strategic improvement.
- Lead sustainability initiatives in line with corporate environmental objectives, ensuring effective implementation, monitoring, and reporting across the organisation.
- Collaborate closely with construction and project teams on major capital projects, overseeing planning and execution of maintenance, refurbishment, and fit-out programmes to meet organisational goals.
- Ensure all facilities comply with international and local safety, health, and environmental regulations, regularly reviewing and updating corporate policies to reflect current legislation and best practices.
- Streamline procurement processes to achieve economies of scale while maintaining service quality, managing vendor relationships, and ensuring compliance with service level agreements and cost controls.
- Deliver comprehensive, data-driven reports to senior leadership on facilities performance, operational risks, challenges, and strategic opportunities to support informed decision-making.
- Lead the negotiation, planning, and mobilisation of Apex resources in support of COVID-19 patients, frontline staff, and individuals in quarantine.
- Liaise daily with government officials to ensure operational continuity, regulatory compliance, and effective coordination.
- Managing production and delivery of required services and resources, taking full accountability for progress, resource utilisation, and corrective actions where required.
- Lead teams in developing structured programmes to strengthen organisational capability, capacity, and performance across Apex operations.
- Oversee operations across four COVID-19 centres and two field hospitals, ensuring safe, efficient, and compliant service delivery.
- Develop, maintain, and monitor detailed project plans to ensure timely and successful execution of operational objectives.
- Manage operational budgets to ensure expenditure remains within approved income levels and fully complies with financial governance and control procedures.
- Build and maintain strong working relationships with the Project Board (Executive, Senior Users, and Senior Suppliers), clients, and key stakeholders to ensure alignment and successful outcomes.
Senior Facilities Operations Manager
Drake & Scull PJSC (CampCo Properties LLC)
Abu Dhabi
04.2019 - 04.2020
- Approved as a Senior City Operations Manager by Zones Corp Government of UAE.
- Lead city-wide operations for facilities serving up to 50,000 tenants across multiple sites, ensuring high standards of service delivery, safety, and compliance.
- Manage end-to-end Facilities Management operations , including contract management, supply chain management, CAFM and BMS systems, asset management, workforce management, reporting, and energy management.
- Oversee the delivery of hard and soft services , ensuring operational efficiency, service quality, and contractual compliance.
- Develop and implement business strategies, operational plans, and action frameworks aligned with both short- and long-term organisational objectives.
- Establish and drive performance and financial targets across operations, conducting regular financial reviews for each division to support profitability, growth, and sustainability.
- Manage all CAPEX and OPEX activities, monitoring performance against approved budgets and implementing corrective measures to achieve operational and financial goals.
- Ensure full legal, regulatory, and contractual compliance for employees, tenants, and service providers.
- Monitor operational violations daily, ensuring timely corrective actions and continuous performance improvement.
- Conduct regular performance and KPI review meetings with departmental managers to ensure targets are achieved and risks are mitigated.
- Deliver operational inductions for new employees, ensuring alignment with company policies, safety standards, and operational procedures.
- Ensure all mandatory and contractual training requirements are completed prior to employee deployment.
- Oversee construction, refurbishment, and renovation projects to enhance operational efficiency and ensure facilities comply with environmental, health, safety, and security standards, as well as all applicable government regulations.
Manager Operations/Sales
Tatweer Industrial Inspection Services
Dubai & Abu Dhabi
06.2016 - 03.2019
- Develop and implement integrated Operations, Sales, and Marketing plans in collaboration with assigned operational units to maximise revenue growth and market penetration.
- Conduct comprehensive market research and competitive analysis to identify customer requirements, assess market trends, and formulate strategies to increase market share.
- Lead Sales, Marketing, and Operations functions, managing relationships with a diverse portfolio of clients and ensuring alignment between commercial objectives and operational delivery.
- Oversee the recruitment, hiring, and training of technical sales and marketing teams, building high-performing teams aligned with company goals and values.
- Drive capability development through structured training programmes, performance management, and continuous professional development.
- Conduct on-site inspections and deliver safety training for large organisations, ensuring compliance with safety standards and reinforcing best practices.
- Support business development initiatives by aligning client needs with operational capabilities and service offerings.
Operations Head Facilities, Real Estate & Maintenance
KGM Facilities & Real Estate U.A.E
Dubai & Abu Dhabi
03.2012 - 05.2016
- Lead and manage multi-disciplinary teams in facilities, construction, and real estate sectors, overseeing administration, recruitment, performance management, compensation, grievance resolution, disciplinary actions, negotiation, and legal contract compliance.
- Take full accountability for team development, succession planning, and workforce growth, ensuring the continuous capability of the organization.
- Manage a regional portfolio through a combination of direct employees and third-party service providers, ensuring all KPIs and SLAs are met or exceeded.
- Oversee the operational delivery of all facilities management services, working within budget guidelines while promoting efficiency and cost-saving initiatives.
- Established strong client relationships, particularly for fit-out and renovation projects, ensuring exceptional service delivery and client satisfaction.
- Ensure full compliance with organizational initiatives, local, state, and federal regulations, and all applicable governing standards.
- Prepare and deliver monthly, quarterly, and annual reports for clients, tracking performance variances and implementing recovery actions within agreed targets.
- Drive cost efficiency by optimizing supplier and vendor utilization, identifying operational improvement opportunities, and managing procurement strategically.
- Conduct systematic facility surveys covering mechanical equipment, building shell, interior finishes, energy performance, and operational effectiveness, providing actionable recommendations for improvements.
- Ensure seamless interface with clients for facility/property management services, demonstrating leadership, responsiveness, and innovation.
- Manage critical incidents with a zero-tolerance approach for preventable incidents arising from vendors, employees, or missed preventive maintenance work.
- Maintain all buildings in optimal condition, ensuring safety, functionality, and compliance with operational standards.
Country Manager of Operations
Anmol Group of Companies FMCG
07.2006 - 02.2012
- Oversee overall administration and operational management across all relevant functional areas to ensure efficiency, compliance, and smooth business operations.
- Conduct detailed manpower analysis , producing confidential, analytical, and investigative reports to support strategic decision-making.
- Analyse training needs and develop cost-effective, results-driven training and development plans to enhance workforce capability and performance.
- Provide technical support for store design and construction , including evaluation of outlet site selection to ensure operational suitability and commercial viability.
- Coordinate and liaise with store design agencies, consultants, and legal firms to ensure timely delivery and regulatory compliance.
- Act as the primary point of contact with relevant government departments , managing approvals, compliance requirements, and regulatory communications.
- Facilitated cross-functional team collaboration to streamline supply chain processes and improve service delivery.
Assistant Manager Shops Operations
FMCG Canteen Stores Department
07.2004 - 07.2006
- Arrange and manage multiple stores and sub-depots , overseeing stock movement (inbound and outbound), inventory control, and accurate ledger management.
- Oversee and coordinate fleet operations and retail outlets across the assigned zone to ensure operational efficiency, cost control, and service reliability.
- Provide effective leadership through strong managerial, coordination, and communication skills, ensuring teams operate cohesively and perform to agreed objectives.
- Develop and implement organizational strategic plans, goals, and operational objectives , ensuring full alignment with company policies and governance standards.
- Monitor operational performance and implement continuous improvement initiatives to enhance efficiency, accountability, and service quality.
Education
Bachelor of Engineering - Civil
Intellectual Institute of Management and Technology
UAEMBA - Business Administration
University of Karachi
PakistanSkills
- Executive leadership and team management
- Strategic planning and organizational development
- Staff development, succession planning, and performance management
- Cross-functional team coordination
- Facilities management (hard & soft services)
- Building operations, maintenance, and occupancy services
- Asset management, CAPEX & OPEX planning
- Multi-site and regional operations oversight
- Vendor and third-party service provider management
- Capital projects and fit-out management
- Project planning, scheduling, and execution
- Contract administration and compliance
- Risk assessment and incident management
- Market research and competitive analysis
- Sales and marketing strategy development
- Client relationship management
- Revenue growth and market share expansion
- Budgeting, financial planning, and cost control
Leadership & Strategy
Operations & Facilities Management
Project & Program Management
Sales, Marketing & Business Development
Finance & Business Management
- Procurement and supply chain management
- Reporting and KPI monitoring
- Safety and industrial hygiene training
- Risk assessment and mitigation
- Regulatory compliance (local, state, federal)
- Emergency preparedness and business continuity
- CAFM, BMS, and workplace management systems
- Data-driven reporting and analytics
- Operational process automation and digital tools
- Energy management and environmental stewardship
- Sustainable operations and green initiatives
- Internal and external communication plans
- Reporting for senior management and boards
- Government liaison and regulatory communications
- Client engagement and relationship management
- CPR, First Aid, Confined Space, Lifting Operations, Cranes & Lifting Equipment
- Staff induction, refresher, and safety training program management
- Audits, inspections, and compliance documentation
Health, Safety & Compliance
Technology & Systems
Sustainability & Environmental Management
Communication & Stakeholder Management
Specialised Skills / Certifications
Certification
- Wastewater Treatment Efficiency & Effectiveness
- IOSH. Health & Safety
- Chartered Member (MRICS) Under Process
- Certified (MIWFM) Under process
LANGUAGES
ENGLISH
Fluent
URDU
Native
PASHTO
Native
PUNJABI
Fluent
HINDI
Fluent
BASIC KNOWLEDGE OF ARABIC
Elementary
Accomplishments
- Awards & Recognitions
- Excellence in Facilities Management Award – Recognized for outstanding operational efficiency and service delivery across multi-site facilities.
- Leadership in Operations Award – For exemplary leadership and team management in large-scale city or regional operations.
- Innovation in Sustainability Award – For implementing energy-saving initiatives and environmentally sustainable practices in buildings and facilities.
- Client Service Excellence Recognition – Honoured for maintaining superior client relationships and delivering high customer satisfaction.
- Project Delivery Excellence Award – For successful completion of major capital, fit-out, or renovation projects within budget and timeline. Key Accomplishments
- Successfully managed operations across 50,000+ tenant sites and multi-location facilities, ensuring 100% compliance with safety and regulatory standards.
- Reduced operational costs by optimizing vendor contracts, supply chain efficiencies, and resource utilization.
- Led multi-disciplinary teams to deliver CAPEX and OPEX projects while maintaining service excellence.
- Developed and implemented strategic FM, sales, and marketing plans , resulting in measurable revenue growth and market share expansion.
- Implemented centralized monitoring and reporting systems to track performance, streamline operations, and share best practices.
- Designed and delivered company-wide safety and induction programs , including CPR, first aid, confined space, and lifting equipment training.
- Successfully managed emergency operations and business continuity plans during critical situations, including pandemic response operations.
- Drove sustainability initiatives , including energy management, waste reduction, and green building practices. Honours & Professional Recognition
- Recognized by senior leadership and boards for strategic operational leadership and innovation .
- Awarded commendations for exceptional client satisfaction and stakeholder engagement .
- Honoured for training and staff development initiatives , enhancing workforce capability and succession planning.
- Accredited in emergency preparedness, risk management, and occupational health & safety programs
Personal Characteristics
- Highly energetic, organizational awareness, high value of integrity, moral values, assertiveness and self-motivation. Strong believer of teamwork.
- The ability and confidence to communicate in clear, coherent and objective manner with different groups of people both verbally and in writing.
- Excellent interpersonal skills along with proven track record of managing situations in crises.
- Cooperative attitude, respectful behaviour, and down to earth conduct remain hallmarks of my personal characteristics.
Affiliations
- Travelling
- Socialising
- Cars
- Family Time
References
References available upon request.