Vanesa Tologova
Birmingham,uk
Summary
Approachable, conscientious, more than confident to be delivering exceptional customer service. Honestly, stay calm and collected in busy environments, following orders and communicating with teams. To also demonstrate strong attention to detail and fast-paced learning.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Volunteer shop assistant
charity
Smethwick , Sandwell
06.2023 - 07.2023
- Fostered positive relationships with over 50 customers to enhance loyalty and retention.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Explained establishment policies to customers and offered advice on selections.
- Provided warm and friendly welcome to customers and donors daily.
Volunteer Worker
Dudley Oxfan Charity Shop
Dudley , DUD
05.2022 - 06.2022
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
- Created warm, welcoming environment for service users.
- Cleaned work areas and equipment to maintain faultless hygiene standards. And increased sales by %10
Education
GCSEs - Health And Well-being
Oldbury Academy
Oldbury 09.2018 - 05.2024
Skills
- Time management
- Customer-focused
- Cleaning requirements
- Safe food handling
- Teamwork and collaboration
- Quick learner
- Highly organised
- Strong communication
Languages
Czech
Upper intermediate
Affiliations
- I am very passionate and use my hobbies and interests to make the most out of my self for an example i love art and want to do something big with it as i am talented and i make/sell paintings and customise shoes of my own. Secondly, i enjoy reading books whenever i can, my all time favourite has to be "you" which is also a series on netflix.
Timeline
Volunteer shop assistant
charity
06.2023 - 07.2023
Volunteer Worker
Dudley Oxfan Charity Shop
05.2022 - 06.2022
GCSEs - Health And Well-being
Oldbury Academy
09.2018 - 05.2024
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