Helena Dos Santos
Worcester,Worcestershire
Summary
Bilingual volunteer shop assistant with strong customer service and communication skills. Experienced in cash handling, stock management, and maintaining presentation standards. Demonstrates effective organisational and time management abilities while collaborating with teams to enhance customer support and foster a positive shopping experience.
Overview
1
1
year of professional experience
Work History
Volunteer Shop Assistant
British Heart Foundation
Worcester
02.2025 - Current
- Gained experience as volunteer sales assistant for BHF in Worcester, developing strong communication and customer support skills to enhance service delivery.
- Continue to volunteer, driven by passion for helping customers and supporting charitable causes.
- Completed cleaning tasks after shop closing, including hoovering, dusting and sanitising shelves, ready for next-day opening.
- Kept shelves neat, clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Education
GCSEs -
Tudor Grange Academy Worcester
Worcester01-2024
Skills
- Cash handling
- Point of sale
- Stock management
- Customer service
- Organisational skills
- Time management
- Bilingual
- Team collaboration
- Effective communication
- Communication skills
Custom Section
Studying A-Levels in college (Tudor Grange Academy Worcester Sixth Form)
References
British Heart Foundation, Assistant Manager Lisa Colley-Randall
Phone Number - 01905613892
Email - w76@bhf.org.uk
Timeline
Volunteer Shop Assistant
British Heart Foundation
02.2025 - Current
GCSEs -
Tudor Grange Academy Worcester