Valeria Resetnikova
Birmingham
Summary
Passionate manager who has built a team in a new venue and worked hard to make the business successful, I am always looking for a new challenge to build my experience
I love to travel around the world, meeting new people and seeing different cultures.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Branch manager
Red Hot Mamma
Stratford-upon-Avon, Warwickshire
01.2025 - Current
- Took over a failing branch with no staff and rebuilt a fully functioning team
- Manage rotas, hiring, training, and performance reviews across FOH and BOH. Increased sales by 15%
- Handle customer complaints and work closely with Head chef on service quality
- Improved over maintenance and operations by identifying and fixing key issues to ensure smooth service
Assistant manager
Perios (Mexican restaurant)
Birmingham
01.2024 - 03.2025
- Monitored sales performance regularly adjusting strategies as required.
- Managed daily operations to ensure smooth running of the restaurant floor.
- Increased staff productivity by providing effective training programs.
- Handled customer complaints effectively, managed Social media and Reviews for the restaurant
General manager
Damascena Coffee house
Birmingham
08.2022 - 01.2024
- Opened a brand new restaurant and built the team, provided efficient training for the whole team
- Established a positive work environment which promoted staff morale and productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Delivered results under pressure to meet tight deadlines.
- Created and led successful business culture focused on performance.
Facility leader
Food Stars
Birmingham
05.2020 - 07.2022
- Oversaw the facility and employees, onboard new kitchens who were looking to join the business
- Running the office and logistics
- Checking equipment inventories, maintain the facility
Restaurant supervisor
Las Iguanas
Birmingham
03.2019 - 07.2022
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Trained new staff members, leading to improved service standards.
Server coach
The Botanist
Birmingham
05.2016 - 07.2019
Waitress
Giraffe restaurant
Birmingham
10.2015 - 05.2016
Education
Diploma of Higher Education - Technologies in restaurant business
National University of Economics and Trade
Kyiv 09.2009 - 05.2014
Skills
- Communication skills
- Leadership
- Managing the team
- Delivering results in line with GP and KPI's
Timeline
Branch manager
Red Hot Mamma
01.2025 - Current
Assistant manager
Perios (Mexican restaurant)
01.2024 - 03.2025
General manager
Damascena Coffee house
08.2022 - 01.2024
Facility leader
Food Stars
05.2020 - 07.2022
Restaurant supervisor
Las Iguanas
03.2019 - 07.2022
Server coach
The Botanist
05.2016 - 07.2019
Waitress
Giraffe restaurant
10.2015 - 05.2016
Diploma of Higher Education - Technologies in restaurant business
National University of Economics and Trade
09.2009 - 05.2014
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