Valentyna Voloshyna
Huddersfield,West Yorkshire
Summary
Driven Client Services and Training Manager with 6 years’ experience building strong client relationships and supporting business growth. Skilled in client management, strategic planning, and cross-functional collaboration. Known for delivering exceptional service and exceeding expectations. Eager to bring a passion for client success and a commitment to excellence to a dynamic team.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Client Services Manager and Implementation Manager
GreenRope Complete CRM & Marketing Automation
Seattle
05.2019 - 07.2025
- Engaged customers to promote a positive experience on the platform.
- Attended meetings to strengthen relationships with existing accounts.
- Conducted training sessions for client personnel on system usage and best practices.
- Collaborated with cross-functional teams to optimise implementation processes.
- Maintained accurate records of customer service interactions and actions.
- Configured CRM systems to meet business requirements effectively.
- Achieved key performance indicators and received recognition for outstanding service.
- Handled escalated issues from clients, provided timely resolutions.
- Provided guidance and support to junior team members, fostered a high-performance work culture.
- Created monthly newsletters as a means of keeping the community informed.
Assistant To Chief Executive Officer
Mcfoxy, LLC
01.2016 - 02.2017
English teacher, member of the Team
Pixpie, IT Start-up
12.2015 - 12.2016
CEO Assistant and Office Manager
Speedy Bilservice
, Sweden
07.2015 - 09.2015
Class Teacher, English, Foreign Literature teacher
School 5
06.2014 - 05.2015
Education
Bachelor of Foreign Philology
/2010 - /2014
Kirklees College
/2022 - /2022
EFL Courses
London, UKSkills
- CRM Software proficiency
- Mac OS, G-suite
- Twilio expertise
- MS Office expert
- A2P expertise
- High service orientation
- Strong problem-solving attitude
- Strategic mindset
- Attention to details
- Excellent communication skills
- Solution-Oriented thinking
- Professionalism, diplomacy
- Staff education and training
- Canva proficiency
Certification
Certified HTML Developer, W3Schools.com, June 2021.
Certified CSS Developer, W3Schools.com, September 2021.
HTML Essential Training, linkedin.com, May 2022.
Learn CSS Course, codecademy.com, August 2022.
Learn HTML Course, codecademy.com, August 2022.
Learn SQL Course, codecademy.com, February 2023.
Introduction to JIRA, Simplilearn April 2025.
Timeline
Client Services Manager and Implementation Manager
GreenRope Complete CRM & Marketing Automation
05.2019 - 07.2025
Assistant To Chief Executive Officer
Mcfoxy, LLC
01.2016 - 02.2017
English teacher, member of the Team
Pixpie, IT Start-up
12.2015 - 12.2016
CEO Assistant and Office Manager
Speedy Bilservice
07.2015 - 09.2015
Class Teacher, English, Foreign Literature teacher
School 5
06.2014 - 05.2015
Bachelor of Foreign Philology
/2010 - /2014
Kirklees College
/2022 - /2022
EFL Courses
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