VAISHNAVI KALAPATAPU
LONDON
Summary
Results-driven finance graduate with experience in customer-facing roles and a strong foundation in financial management and risk assessment. Proven expertise in conducting KYC checks and ensuring regulatory compliance while identifying and mitigating risks. Committed to enhancing customer satisfaction and loyalty, with a clear ability to communicate findings to stakeholders in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Retail Banking Operations
STATE BANK OF INDIA UK LIMITED
05.2024 - 06.2026
- Working in retail banking operations, assisting customers with account inquiries, transactions, and product selections, consistently achieving high customer satisfaction ratings.
- Managed end-to-end KYC process including document verification, risk assessment, and client outreach to address missing information for low, medium, high-risk and PEP accounts.
- Conducted detailed Customer Due Diligence(CDD) and Enhanced Due Diligence(EDD) during periodic reviews and closure reviews for various account types.
- Processing applications relating to the payments for customers and business accounts ensuring timely and accurate processing.
- Managed daily operations of SWIFT payments processing in finacle, verified payment instructions ensured compliance with the international payments standards, and resolved discrepancies promptly.
- Analysing data to identify and develop modes for increasing customer requirements.
- Conducted thorough screening using the tools to identify PEPs, sanctions, and adverse media in line with the company policies.
- Collaborating with colleagues to increase the efficiency and solve customer issues.
- Processing invoices, expense reports, sales orders and purchase orders accurately and in a timely manner, ensuring adherence to company policies and procedures.
- Collaborating with internal and external stakeholders and vendors to resolve billing discrepancies and ensure prompt payment processing.
- Assisting in payroll administration and employee expenses reimbursement, ensuring accuracy and compliance with payroll.
Internship Trainee
BANK OF INDIA
Birmingham
10.2023 - 12.2023
- Assisted with induction and training of interns to maximise their work placement experience.
- Worked with the organisation in the local community to source new work placements and internship opportunities.
- Collated feedback on progress towards employment to aid personal development and prepared report on findings.
- Gained insight into overall operations of bank.
- Gaining knowledge on the banking regulations, training options, enhancing capabilities, etc.
- Completed assigned tasks efficiently to meet deadlines.
- Was able to analyse the audit work within the stipulated time.
Customer Care Executive
VACUTECH SYSTEMS
Hyderabad, Telangana
05.2022 - 12.2022
- Trained as a customer care executive, addressing customer issues and supporting clients with business inquiries, tax and legal matters, data maintenance, and order processing.
- Handling clientele accounts and analysing the data.
- Developed and implemented clear health and safety procedures for diligent company compliance.
- Collaborated with cross-functional teams to enhance service delivery for clients.
- Handled staff disciplinary issues professionally.
- Supervised team ensuring delivery of timely and quality service.
- Strengthened customer loyalty by effectively resolving issues and fostering positive interactions with clients.
Education
Masters in Business administration - Finance, Corporate Finance, Marketing, Fintech, risk management, economics, financial accounting, strategic management, leadership
COVENTRY UNIVERSITY
LONDON, UK01-2024
Bachelor's of Commerce - Taxation, financial Accounting, Income tax law, Corporate finance, statistics, cost management accounting, business law
AVINASH COLLEGE OF COMMERCE
HYDERABAD, INDIA01-2022
Customer Care Executive -
VACUTECH SYSTEMS
BANGALORE, INDIA01-2022
Cost Management Accountant - Business Law, Financial Cost and Accounting, Fundamentals of Mathematics and Statics, Fundamentals of business economics and management
International School or Financial Services
HYDERABAD, INDIA01-2019
Skills
- Customer Due Diligence (CDD)
- KYC processes
- KYC regulations
- Customer verification
- Enhanced Due Diligence (EDD)
- AML regulations
- Financial crime risks
- Risk assessment
- Compliance procedures
- Regulatory frameworks
- FCA
- PRA
- SAR preparation
- SAR filing experience
- Transaction oversight
- Payment processing
- Transaction reconciliation
- Branch operations
- Data analysis
- MS office tools
- Word
- Excel
- Powerpoint
- Team collaboration
- Client integration
- Client outreach
- Problem solving
- Transaction oversight
Custom
- Cost Management Accountant (foundation level), 2019-01-01, International School of Financial Services, HYDERABAD, INDIA, Business Law, Financial Cost and Accounting, Fundamentals of Mathematics and Statistics, Fundamentals of Business Economics and Management
- Masters in Business Administration (Finance), 2023-2024, COVENTRY UNIVERSITY, LONDON, UK, Corporate Finance, Marketing, Fintech, Risk Management, Economics, Financial Accounting, Strategic Management, Leadership
- Bachelor's of Commerce (Taxation), 2019-2022, AVINASH COLLEGE OF COMMERCE, HYDERABAD, INDIA, Financial Accounting, Income Tax Law, Corporate Finance, Statistics, Cost Management Accounting, Business Law
- Customer Care Executive, 2022-01-01, VACUTECH SYSTEMS, BANGALORE, INDIA
Languages
English
Hindi
Telugu
Timeline
Retail Banking Operations
STATE BANK OF INDIA UK LIMITED
05.2024 - 06.2026
Internship Trainee
BANK OF INDIA
10.2023 - 12.2023
Customer Care Executive
VACUTECH SYSTEMS
05.2022 - 12.2022
Masters in Business administration - Finance, Corporate Finance, Marketing, Fintech, risk management, economics, financial accounting, strategic management, leadership
COVENTRY UNIVERSITY
Bachelor's of Commerce - Taxation, financial Accounting, Income tax law, Corporate finance, statistics, cost management accounting, business law
AVINASH COLLEGE OF COMMERCE
Customer Care Executive -
VACUTECH SYSTEMS
Cost Management Accountant - Business Law, Financial Cost and Accounting, Fundamentals of Mathematics and Statics, Fundamentals of business economics and management
International School or Financial Services