Dan Ekorhi

Manage business banking operations, focusing on risk and compliance

• Conduct company structure reviews, change of ownership processes, handling director disputes and Companies House reporting.
• Prepare audit/confirmation reports and ensure regulatory compliance
• Guiding onboarding team members, ensuring compliance standards in changes to authorised individuals.
• Suspicious activity reporting, Suspicious transactions reporting.
• Vulnerable customer handling.
• Financial crimes and case management reviews.
• Collaborating with Customer Services, Periodic review and Complaints Team to enhance service delivery.

• Delivered exceptional service by identifying customers’ banking needs and providing tailored solutions
• Assisted customers via telephony and contact centre services, offering product knowledge and guidance
• Advised on business credit card options and acted as a Digital Champion for the bank’s digital services
• Supported both the customer and bank by ensuring appropriate outcomes and maintaining high service standards
• Managed approximately 20 incoming calls per day from customers.

• Led the Cash Unit and Customer Service Unit teams, and served as Associate Service Manager
• Worked with head office operations, e-channels, and compliance teams to drive branch performance
• Developed and executed operational strategies, monitored branch-level costs, and improved service delivery
• Ensured compliance with CDD, AML/CFT, and SAR/STR reporting requirements
• Conducted branch staff training on regulatory procedures and service improvements
• Achieved 95% service time or all ATM branch terminals. This was above the 90% target set for all branches

• Managed cash levels, trained staff, monitored ATMs, and reconciled ledgers
• Prepared and submitted internal and regulatory reports to ensure compliance with banking standards
• Managed the merger of two branches. Harmonized the ledgers and accounts to maintain consistency and support financial and management reporting.
• Reviewed and approved over 50 cash and funds transfer requests daily.

• Coordinated the account opening process and maintained relevant registers
• Protected the bank’s corporate image through professional communication and service delivery
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Opened over 400 accounts monthly during a marketing campaign aimed at inclusive banking.