Nikola Panchev
Svidnya,Sofia
Summary
Detail-oriented professional with expertise in payroll administration, budget management, and compliance regulations. Proficient in Microsoft Office, data analysis, and implementing cybersecurity measures to ensure information security and operational efficiency. Adept at adapting to new technologies and maintaining a client service orientation while ensuring adherence to payroll laws and cost control strategies. Committed to leveraging skills in payroll law understanding and information security awareness to drive organisational success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Senior office administrator
Pro-Force Limited
Southmpton, UK
2023.01 - Current
- Assisted in budget preparation and expense control activities for fiscal benefits.
- Collaborated with HR department to streamline recruitment processes.
- Prioritised tasks effectively under tight deadlines, ensuring timely completion of projects.
- Handled sensitive documents confidentially; upheld the integrity of private information.
- Served as main point of contact for office-related inquiries, improving customer satisfaction levels.
- Developed training material for newly hired administrative staff; improved onboarding process.
- Developed an effective filing system; ensured seamless retrieval of information when required.
- Facilitated internal communications to improve overall efficiency.
- Supervised junior administrative staff, promoting team collaboration and productivity.
- Communicated policy changes and business priorities to streamline office team tasks.
Office administrator
Pro-Force Limited
Southampton, UK
2021.03 - 2023.01
- Resolved customer queries promptly for improved client satisfaction.
- Generated reports, aiding in management decision-making processes.
- Updated payroll records by tracking changes in exemptions, job status, and pay rates.
- Calculated overtime pay correctly; rewarded hardworking employees justly.
- Ensured accurate record keeping for seamless auditing and compliance review.
- Reduced errors in data entry through rigorous attention to detail.
- Conducted spot checks on payrolls to assure accuracy before finalisation.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Assisted with financial audits to assure complete transparency of payroll operations.
Office administration assistant
Pro-Force Limited
Southampton, UK
2018.04 - 2021.03
- Compiled reports to facilitate informed decision making by superiors.
- Carried out basic bookkeeping tasks, maintaining financial transparency.
- Sorted and distributed correspondence; kept communication lines open.
- Ordered office supplies before depletion; avoided work stoppages due to lack of materials.
- Attended to walk-in clients for enhanced customer service experience.
- Updated database regularly for accurate record keeping.
- Increased efficiency by implementing new filing systems.
- Improved communication with customers through timely response to emails and calls.
- Handled sensitive information discreetly, maintaining company privacy standards.
Education
Diploma of Higher Education - Communication techniques and technologies
"Vasil Levski" National Military University
Shumen, Bulgaria 2014.09 - 2017.04
Skills
- Microsoft Office proficiency
- Budget administration
- Compliance regulations
- Payroll administration
- Data analysis
- Cybersecurity measures
- Client service orientation
- Information security awareness
- Adapting to new technologies
- Payroll law understanding
- Payroll cost control
Languages
English
Fluent
Bulgarian
Native
Affiliations
- Driving
- Hiking
- Sightseeing
Timeline
Senior office administrator
Pro-Force Limited
2023.01 - Current
Office administrator
Pro-Force Limited
2021.03 - 2023.01
Office administration assistant
Pro-Force Limited
2018.04 - 2021.03
Diploma of Higher Education - Communication techniques and technologies
"Vasil Levski" National Military University
2014.09 - 2017.04