Uwais Kassam

Product & delivery ownership

• Own end-to-end delivery for complex client implementations into a regulated digital platform, covering requirements, backlog, delivery, release, and handover.
• Accountable for multiple parallel implementations, managing capacity, regulatory deadlines, client readiness, and delivery risk.
• Act as the single point of ownership for scope control and go-live decisions until transition to account management or support.

Agile delivery & backlog management

• Own and manage the full product backlog in Azure DevOps, prioritising work based on client impact, regulatory exposure, and delivery dependencies.
• Led a transition from Scrum to Kanban to address scope volatility and delivery bottlenecks, improving flow and predictability.
• Introduced effort-based sizing and delivery dashboards to improve planning accuracy and transparency.

Governance, quality & assurance

• Implemented a standardised, living BRD with requirement traceability, change history, and documented assumptions to improve audit readiness.
• Personally author user stories, acceptance criteria (Gherkin), and UAT scenarios, acting as the authority on business and regulatory requirements.
• Strengthened release governance through clearer acceptance standards and rollback planning.

Stakeholder engagement & impact

• Work closely with the COO and senior stakeholders on delivery confidence, risk assessment, and go-live decisions.
• Provide constructive challenge on scope and timelines to protect delivery quality and compliance.
• Reduced post-go-live implementation issues by 25% through stronger upfront requirements and governance.

Governance, regulation & assurance

• Worked within one of the UK's most tightly regulated environments, supporting delivery and operations for systems underpinning national financial stability.
• Operated under strict governance, audit, and assurance frameworks, requiring high standards of accuracy, traceability, and documented decision-making.
• Developed a strong understanding of how regulatory obligations, risk tolerance, and formal controls shape delivery decisions in public-sector and critical infrastructure contexts.

Agile transformation & delivery support

• Contributed to TS4 Agile Transformation initiatives, supporting changes to ways of working aimed at improving delivery efficiency, transparency, and alignment across teams.
• Applied structured analysis to assess existing processes, identify inefficiencies, and support the move towards more iterative, outcome-focused delivery models.

Requirements, analysis & stakeholder engagement

• Led requirements discovery and documentation across internal teams, translating operational and policy-driven needs into clear, structured outputs.
• Designed and delivered a SharePoint-based Workplace Adjustments platform, improving transparency, consistency, and traceability in how requests were captured and managed.
• Worked closely with stakeholders across multiple functions, balancing user needs, operational constraints, and governance requirements.

Operational resilience & accountability

• Served as a System Controller for the Real-Time Gross Settlement (RTGS) system, supporting the uninterrupted operation of critical national payment infrastructure.
• Participated in contingency testing, incident response, and resilience planning, building confidence operating in high-pressure environments where decisions must be controlled and defensible.