UWAIMIR MUHAMMAD
Summary
A self-motivated, reliable, and hardworking individual committed to achieving the highest standards in all aspects of work. I aim to contribute my strong customer service skills in a professional environment while further developing and enhancing my abilities. My key strengths include a strong work ethic, exceptional punctuality, and a consistent record of excellent attendance throughout both my education and work experience.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Business Class Crew
British Airways
London
2025.09 - 2026.02
- Deliver personalised Business Class service, anticipating passenger needs and exceeding expectations.
- Serve fine dining and premium beverages with attention to detail and high presentation standards.
- Ensure passenger safety and comfort while maintaining professionalism, discretion, and a seamless service environment.
- Uphold British Airways’ brand standards with a polished and professional appearance.
Economy Cabin Crew
British Airways
London
2024.10 - 2026.02
- Provided attentive and friendly service to passengers, ensuring comfort, safety, and a positive in-flight experience.
- Assisted passengers with boarding, seating, and luggage, while efficiently delivering meals, beverages, and in-flight information.
- Conducted regular onboard checks to ensure compliance with safety procedures and operational standards.
- Maintained high safety standards and handled passenger inquiries or issues professionally and promptly.
Cabin Crew
EasyJet
Manchester
2023.03 - 2024.09
- Trained on Airbus A319, A320, and A321 aircraft, conducting pre-flight and medical equipment checks to ensure onboard safety.
- Delivered in-flight announcements and safety demonstrations, ensuring passenger awareness and compliance.
- Provided personalised assistance to passengers requiring extra support, including pregnant, elderly, and disabled travellers, ensuring comfort and safety.
Passenger Service Agent
Leeds Bradford
Leeds
2022.09 - 2023.02
- Assisted passengers with check-in and boarding procedures, directed them through customs, and made public announcements when required.
- Managed flights that were cancelled or delayed, providing timely support to affected passengers.
- Arranged accommodation and transportation for passengers impacted by disruptions.
- Tagged and processed passengers’ baggage in line with security requirements and confirmed passengers were fit to travel.
- Trained new starters on KLM check-in procedures, ensuring compliance with operational and customer service standards.
Showroom Supervisor
Sofa.com
York
2021.09 - 2022.09
- Ensured the showroom operated smoothly and consistently met business targets.
- Delivered high-quality customer service while maintaining excellent product standards.
- Conducted weekly and monthly reviews of sales and returns to analyse performance and monitor profit and loss.
- Supported the opening of a new showroom, including recruiting and onboarding new team members alongside the manager.
- Managed the showroom budget responsibly and oversaw all cash handling procedures.
Customer Assistant
Marks and Spencer
Harrogate
2016.09 - 2021.09
- Maintained stock levels by restocking products efficiently and ensuring merchandise was well presented at all times.
- Designed and enhanced visual displays while reorganising the shop floor to improve customer flow and maximise sales opportunities.
- Delivered high standards of customer service in a busy retail environment, creating positive and memorable shopping experiences.
- Supervised team members when required, confidently delegating tasks to support smooth daily operations.
- Served as a designated First Aider on the shop floor, responding promptly and effectively to incidents.
- Recognised with multiple awards for consistently delivering outstanding customer service.
Education
Diploma - Aviation and Operations
Leeds City College
Leeds 2018.09 - 2019.06
Diploma - Travel and Tourism
Leeds City College
Leeds 2016.09 - 2018.07
GCSES - undefined
Dixon’s Kings Academy
Bradford 2012.09 - 2016.07
Skills
- I possess strong communication and interpersonal skills, enabling me to interact effectively with passengers and colleagues
- I provide exceptional passenger service and hospitality, ensuring a comfortable and enjoyable travel experience
- I work collaboratively with multinational crew members, fostering a positive and efficient team environment
- Additionally, I have a keen attention to detail, which allows me to maintain high standards of safety, service, and professionalism at all times
INTERESTS
I enjoy socialising and building positive relationships with people from diverse backgrounds., I have a strong interest in exploring different cultures and trying new cuisines., I maintain an active lifestyle through regular jogging and also enjoy gardening., Spending quality time with my family is important to me., I am committed to giving back to the community and volunteer with the British Heart Foundation, supporting its charitable activities.
Timeline
Business Class Crew
British Airways
2025.09 - 2026.02
Economy Cabin Crew
British Airways
2024.10 - 2026.02
Cabin Crew
EasyJet
2023.03 - 2024.09
Passenger Service Agent
Leeds Bradford
2022.09 - 2023.02
Showroom Supervisor
Sofa.com
2021.09 - 2022.09
Diploma - Aviation and Operations
Leeds City College
2018.09 - 2019.06
Customer Assistant
Marks and Spencer
2016.09 - 2021.09
Diploma - Travel and Tourism
Leeds City College
2016.09 - 2018.07
GCSES - undefined
Dixon’s Kings Academy
2012.09 - 2016.07