Summary
Overview
Work History
Education
Skills
Languages
Timeline
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URVASHI LAMBA

Bethnal green,London

Summary

Results-driven professional with a strong foundation in financial operations, data reconciliation, and risk management. Managed ownership of diverse payment schemes, including SWIFT Payments. Experience in Anti Money Laundering (AML), Compliance Review, Transaction Monitoring and Risk Management Analysis. Adept at KYC Verification with meticulous attention to detail in financial operations. Proficient in stakeholder communication, process improvement, and using Excel for data analysis. Collaborated well with wider teams to maintain smooth, efficient business operations with 6 years of progressive experience.

Overview

8
8
years of professional experience

Work History

Operations administrator

JPMorgan Chase
London
06.2024 - Current
  • Experience in performing data reconciliation, investigating discrepancies, and resolving breaks in financial records, ensuring data accuracy and integrity
  • Proactively identify and address potential issues before they escalate into risks, ensuring timely resolution of operational problems
  • Monitor and manage operational workflows to maintain efficiency and accuracy in Monthly reconciliations, and reporting
  • Handle client requests regarding account information, documentation, and operational inquiries
  • Liaise with client service teams to resolve any operational issues impacting customer satisfaction
  • Support data analysis and reporting projects by extracting, analyzing, and reporting on key metrics to management

Senior Customer Service Assistant (Part Time)

KRB Retail
Nottingham
11.2022 - 04.2024
  • Ensuring good customer service as per the standards set by the store
  • Processed payments accurately and efficiently using cash registers and other point of sale systems
  • Increased customer satisfaction ratings by 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly
  • Developed strong relationships with customers through proactive communication

Associate

Cian’s Analytics Pvt Ltd
Gurgaon
05.2021 - 09.2022
  • Support hub being centralized administrative and communication support function, to ensure excellent customer service for every department
  • Maintain and publish reports/ MOM after every internal meeting
  • Working on tickets and taking follow ups till the issue is resolved
  • Working with internal teams and third parties to ensure a smooth efficient process
  • Responsible for providing access to newcomers for learning support and training sessions
  • To help and assist to new hire (Access Issues request, make Training plan for them, train them on activities, query resolution) and to Play a role of SME
  • Monitoring issues on help desk application and routing it to respective teams
  • Performing price, stocks, value related trades through Ultron application

Analyst

BMTG
Gurgaon
11.2020 - 05.2021
  • Member of the Document Drawing team which is responsible for quality assurance of the loan documents
  • Responsible for projecting accurate closing costs on final documents
  • Implement procedures to prioritize work within the doc drawing area to manage any query and resolve any quality control issues
  • Working with internal teams and third parties to ensure a smooth efficient process
  • Monitor and resolve any quality control issues on relevant loan files
  • Helped improve operations by showing clear connection between current policies and business results
  • Documented process flows and implements requirements for functional improvements

Trust Administrator

BNY Mellon India Pvt. Ltd
Pune
09.2018 - 10.2020
  • Reconciling the breaks & variances of the funds come for the DS payments for wires processing and send invoices to clients
  • Handle reconciliation of trades (TLM)
  • Handling client escalations and doing OFAC scan before sending funds out of BNY
  • Conducted due diligence to ensure the accuracy of client information
  • Conducted end-to-end review of KYC records
  • Delivered end-to-end KYC onboarding lifecycle service for new customers
  • Responsible for managing account client balance and preparation of delivery reports rendered to clients
  • Worked on Managing fund wires to other banks and performing callbacks
  • Responsible for processing debt services payment on every interest payment date before deadlines

Financial Analyst

DBOI Global Services Private
Pune
09.2016 - 09.2018
  • Performed Trade finance operations, evaluate financial risk and scenarios
  • Handling pre-settlement and post-settlement trade life cycle and Nostro reconciliation
  • Handling tasks entailing SWIFT Mechanism, FX entries, Outward & Inward payments, electronic payments, and EOD reports
  • Coordinate with the treasury department to get FX rates and forward contracts
  • Handled compliance for end-to-end process and AML of parties involved in import & export transactions
  • Compliances for corporate customers and AML of parties involved in transaction
  • Conducted end-to-end review of KYC records
  • Handling import & export transaction verifying genuineness of transaction
  • Worked on making SWIFT MT103, 202 messages
  • Payment and settlement of import direct bills, advance bills & collection bills

Education

Master of Science - International business

University of Lincoln
Lincoln, Lincolnshire
10.2023

Bachelor of Commerce - Business

Jiwaji University
Gwalior
01.2016

Skills

  • Trade Finance
  • Account Reconciliation
  • SWIFT knowledge
  • Transaction Management
  • Compliance Review
  • KYC Verification
  • Legal Document Preparation
  • Anti Money Laundering
  • Establishing Priorities
  • Expertise on Microsoft word
  • Expertise on Excel
  • Expertise on PowerPoint
  • Trade Life Cycle
  • Payment Posting
  • Salesforce
  • Month-end reconciliations
  • Data Analysis
  • Organizational Skills
  • Problem-Solving

Languages

English, Fluent, Overall score 7

Timeline

Operations administrator

JPMorgan Chase
06.2024 - Current

Senior Customer Service Assistant (Part Time)

KRB Retail
11.2022 - 04.2024

Associate

Cian’s Analytics Pvt Ltd
05.2021 - 09.2022

Analyst

BMTG
11.2020 - 05.2021

Trust Administrator

BNY Mellon India Pvt. Ltd
09.2018 - 10.2020

Financial Analyst

DBOI Global Services Private
09.2016 - 09.2018

Master of Science - International business

University of Lincoln

Bachelor of Commerce - Business

Jiwaji University

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URVASHI LAMBA