Ursula Mushore-Ngwenyama
Night Care Assistant
Slough,Berkshire
Summary
Focused on achieving excellence in care services by implementing care plans, policies, and procedures, fostering a positive and comfortable environment for clients.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
7
7
Certification
Work history
Complex Care Support
Moorwood Household
11.2024 - 12.2025
- Muscular dystrophy care
- Mobility assistance
- Physiotherapy
- Medication
- RIG care and feeds
Volunteer Support Worker
Cherry Sprouts
Maidenhead, Berkshire
05.2024 - Current
- Provided compassionate support to individuals with diverse needs and abilities.
- Assisted clients in daily living activities, promoting independence and well-being.
- Developed and implemented personalised care plans in collaboration with healthcare professionals.
- Facilitated communication between clients and their families, enhancing understanding and support.
- Coordinated recreational activities, promoting social interaction and mental stimulation.
- Monitored and documented clients' progress, ensuring adherence to care plans.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Provided transportation for medical appointments, ensuring timely arrival.
- Actively listened to client concerns thus creating a comforting environment.
- Encouraged social integration by facilitating community involvement opportunities.
- Provided companionship during outings contributing to an active social life for clients.
- Helped achieve patient independence through guided tasks and activities.
- Supported daily living skills training which increased client self-sufficiency.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Assisted individuals with daily living activities to enhance their independence and well-being.
- Facilitated communication between clients and support services to ensure needs were effectively addressed.
- Coordinated recreational and social activities to promote engagement and foster community connections.
- Provided emotional support and guidance to clients during challenging situations to improve their resilience.
- Implemented safety protocols and best practices to create a secure environment for all participants.
- Utilised effective communication techniques to understand user's feelings or concerns better.
Care Assistant
Bupa St Marks Maidenhead
10.2023 - 12.2025
- Dementia Care
- Elderly care
- Personal care and hygiene
Bank Domiciliary
Bluebird Care
10.2024 - 06.2025
- Medication
- Elderly care
- Meal Preparation
Domiciliary
Caremark Hertfordshire
02.2022 - 09.2023
- Elderly care
- Personal care and hygiene
- Companionship
- Meal preparations
- Medication
Bank Support Work
Right At Home
04.2022 - 09.2022
- Elderly Care
- Medication
- Personal care and hygiene
- Support and companionship (outings, shopping and doctors’ visits)
- Meal preparations
- Following care plans
Office Administrator
Office Administrator
03.2018 - 11.2021
- Client liaison
- Scheduling, meetings, minutes
- Online Marketing
- Bookings and Collections
- Quotations
- SUS Repairs
Sales Customer Service
M.H Alshaya Dubai
11.2016 - 02.2018
- Customer Queries
- Product Marketing
- Reception/Host
Customer Service Admin
Arbalest
11.2014 - 12.2015
- Customer Queries
- Bookings and Collections
- Quotations
Education
O'Levels - undefined
Rusununguko High School
01.1999 - 04.2002
A'level - undefined
Trust Academy College
01.2003 - 04.2004
HR-Personnel Management Diploma - undefined
ZDECO
01.2006 - 04.2007
Sales and Marketing - Office Admin, Secretarial/Clerical, Customer Service
Pace College
01.2005 - 04.2007
Skills
- Resource management
- Communication proficiency Articulate writing and speaking Clear messaging Concise delivery
- Alliance strategist
- Iterative learning process
- Problem-solving abilities Critical analysis Quantitative reasoning Technical expertise
- Patient support strategies Health management techniques Home care solutions Effective communication
- Calm under pressure
- Communication skills
- Strategic planning
- Resourcefulness
- Public Relations
- Quality Assurance
- Knowledge of [Software]
- [Type] troubleshooting
Certification
- Business Analysis Diploma
- Phlebotomy
- Diploma in Nursing Skills
- Nursing Studies – Physical Examination
- Nursing in Patient Care
- Diploma in Psychiatry - Overview
- Elderly Care Assistant
- Childcare and Early Childhood Development
Referees
- Charity Tanaka, info@cherrysprouts.co.uk
- Ray Henry, ray@susrepairs.co.za SUS Repairs.
- Simon Horsely, simonh@arbalest.co.za, Arbalest Pty Ltd.
- Nada Asghar, nada@rightathome.co.uk, Right At Home Maidenhead
- Hazel Corrigan, Hazel.corrigan@bupa.com, Bupa St Marks
- Sophie, Purdy, SophiePurdy@bluebirdcare.co.uk, Bluebird Care
- Michael, Moorwood, moorwood46@gmail.com, Moorwood Household
Volunteering
- Family Friend, Voluntary Care (Cancer), 2021-03, 2021-06, Monitoring and recording vital signs as and when required, Providing personal care
- Family Friend, Stroke, 2020-08, 2020-10, Monitoring and recording vital signs as when required, Providing personal hygiene care while maintaining patient’s dignity, Cooking and cleaning, Supporting with prescribed gentle exercises for the patient, Checking and recording vital signs, Assisting with medication administering i.e. ensuring oral prescribed medication is taken, Preparing meals according to nutritionists dietary plan, Assisting with personal hygiene care as required
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Complex Care Support
Moorwood Household
11.2024 - 12.2025
Bank Domiciliary
Bluebird Care
10.2024 - 06.2025
Volunteer Support Worker
Cherry Sprouts
05.2024 - Current
Care Assistant
Bupa St Marks Maidenhead
10.2023 - 12.2025
Bank Support Work
Right At Home
04.2022 - 09.2022
Domiciliary
Caremark Hertfordshire
02.2022 - 09.2023
Office Administrator
Office Administrator
03.2018 - 11.2021
Sales Customer Service
M.H Alshaya Dubai
11.2016 - 02.2018
Customer Service Admin
Arbalest
11.2014 - 12.2015
HR-Personnel Management Diploma - undefined
ZDECO
01.2006 - 04.2007
Sales and Marketing - Office Admin, Secretarial/Clerical, Customer Service
Pace College
01.2005 - 04.2007
A'level - undefined
Trust Academy College
01.2003 - 04.2004
O'Levels - undefined
Rusununguko High School
01.1999 - 04.2002