Khadija Batul Majeed

• Facilitated effective communication with patients, improved their understanding of treatment plans.
• Ensured clean and sterile environment by adhering to infection-control protocols.
• Collaborated with other healthcare professionals; provided comprehensive patient care.
• Provided assistance in emergency situations, ensured quick response times.
• Organised patient records, ensuring data accuracy.
• Answered daily phone calls, directing enquiries to relevant staff and relaying detailed, accurate messages.
• Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
• Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Scheduled follow-up appointments with patients to ensure continued care.
• Assisted patients in completing necessary paperwork; facilitated smoother administrative processes.
• Streamlined appointment scheduling to enhance clinic operations.
• Promoted a comfortable and supportive atmosphere for patients; improved overall patient experience.
• Managed inventory of medical supplies for uninterrupted medical services.
• Maintained confidentiality of sensitive health information in compliance with privacy laws.

• Processed exchange and foreign currency.
• Handled various accounting transactions.
• Continued education on current banking products and services through monthly meetings.
• Sold cashier's checks, traveller's checks and money orders.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.

Same as Above

• Collected, organised and restocked supplies in all units.
• Maintained detailed records of test results by entering data and patient information into computer.
• Managed overall laboratory functions.
• Analysing specimens of blood tissues, urine and faeces for chemical constituents using sophisticated computer aided and automated testing procedures(under supervision of Lead Biomedical Scientist).