Lauren Campbell
Silver End,Essex
Summary
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Overview
11
11
years of professional experience
Work history
Support Worker
Zero Three Care Home
Silver End, Essex
09.2024 - Current
- Increased comfort levels with personal care duties such as bathing and dressing
- Supported daily living skills training which increased client self-sufficiency
- Provided companionship during outings contributing to an active social life for clients
- Prepared nutritious meals that met special dietary needs of clients
- Administered medication according to schedule, promoting optimal health outcomes
- Assisted in maintaining a clean environment for improved client health
- Participated in regular team meetings, enhancing quality of care provided
- Maintained detailed records of patient behaviour changes for healthcare team reference
- Administered medication with rigorous planning and recordkeeping
Care Assitant
Black Swan
Silver End, Essex
08.2022 - 08.2023
- Provided companionship during outings contributing to an active social life for clients
- Promoted physical activity through assistance with exercises improving overall health condition of the client
- Helped achieve patient independence through guided tasks and activities
- Completed housekeeping tasks resulting in a clean, safe home environment
- Assured safety measures were met to prevent falls or accidents
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
- Responded quickly in emergency situations, showing commendable crisis management skills
Retail Sales Assistant
Poundland
Witham, Essex
07.2021 - 06.2022
- Recommended merchandise based on customer needs
- Replenished floor stock
- Explained information about quality, value and style of products to influence customer buying decisions
- Educated customers on product and service offerings
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Developed and executed sales promotions
- Listened to customer needs and preferences to provide accurate advice
- Completed purchases with cash, credit and debit payment methods
- Increased purchase totals by recommending additional items
- Operated cash register to process cash, cheque and credit card transactions
Warehouse Assistant
BHS
Colchester, Essex
01.2015 - 06.2015
- Consistently achieved daily picking targets through diligent work ethic and dedication to accuracy
- Maintained the warehouse, loading and unloading areas clean and tidy, consistently adhering to all warehousing, handling and health and safety policies
- Effectively communicated with all levels of staff and management
- Maintained clean and safe work area
- Accurately staged and sorted products for loading
- Stacked cardboard boxes and pallets
Warehouse Operative
Wilko
Colchester, Essex
07.2014 - 12.2014
- Minimised product damage, consistently verifying goods were correctly handled and stored to task specifications
- Performed all duties safely and efficiently, in line with safety rules for best working practices
- Perfectly stacked deliveries to ensure consistent security of items and safety of others
- Managed disposal of waste materials, maintained clean working environment
- Replenished shelves as needed, helped maintain adequate stock levels at all times
Education
NVQ Level 1 - Mathematics Level 1
Essex Adult Community Learning
NVQ Level 3 - Diploma in Beauty Therapy Massage
Adult Community Learning
NVQ Level 2 - English
Essex Adult Community Learning
NVQ Level 2 - Diploma in Beauty Therapy General
Adult Community Learning
NVQ Level 1 - Introduction to the Hair and Beauty Sector
Colchester Institute
NVQ Level 1 - Award in Employability and Personal Development
Colchester Institute
NVQ Level 2 - First Award in ICT
The Thomas Lord Audley School
BTEC Level 2 - Applied Science
The Thomas Lord Audley School
Skills
- Assistive technology use
- Dementia care knowledge
- Dealing with vulnerable clients
- Empathy for clients
- Personal care
- Activities of Daily Living
- Medication Administration
- Meal preparation
- Care management
- Learning disabilities support
- Residential housekeeping
- Record-keeping
- Dependability and reliability
- Cash handling
- Customer Service
Timeline
Support Worker
Zero Three Care Home
09.2024 - Current
Care Assitant
Black Swan
08.2022 - 08.2023
Retail Sales Assistant
Poundland
07.2021 - 06.2022
Warehouse Assistant
BHS
01.2015 - 06.2015
Warehouse Operative
Wilko
07.2014 - 12.2014
NVQ Level 1 - Mathematics Level 1
Essex Adult Community Learning
NVQ Level 3 - Diploma in Beauty Therapy Massage
Adult Community Learning
NVQ Level 2 - English
Essex Adult Community Learning
NVQ Level 2 - Diploma in Beauty Therapy General
Adult Community Learning
NVQ Level 1 - Introduction to the Hair and Beauty Sector
Colchester Institute
NVQ Level 1 - Award in Employability and Personal Development
Colchester Institute
NVQ Level 2 - First Award in ICT
The Thomas Lord Audley School
BTEC Level 2 - Applied Science
The Thomas Lord Audley School
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