Nicole Anita Lewis
Barry,Vale of Glamorgan
Summary
I am a dedicated and reliable person, enthusiastically pursuing an opportunity to add immediate value to a team. Inspired to help others using skills i have acquired throughout my career. I am driven to apply unfailing work ethic to meet objectives and targets with skills for multitasking and managing time well.
I have been driving for 17 years with no convictions.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Support worker
Innovate housing trust
Cardiff
01.2019 - Current
- Promoted physical activity through assistance with exercises improving overall health condition of client.
- Encouraged social integration by facilitating community involvement opportunities.
- Completed housekeeping tasks resulting in aclean, safe home environment.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication with rigorous planning and recordkeeping.
- Liaised with external and internal professionals to provide holistic support.
Care home manager
Care managment group
Barry, Vale of Glamorgan
10.2014 - 12.2019
- Delegated tasks effectively to maximise productivity without compromising quality of care.
- Implemented safety protocols, maintained a secure environment for residents and staff.
- Handled emergencies calmly, implemented appropriate response measures swiftly ensuring minimum disruption to normal operations.
- Worked closely with health professionals to coordinate specialist treatment for residents as required.
- Conducted recruitment interviews to select highly skilled nursing staff members.
- Coordinated staff rota for efficient use of resources and high quality patient service.
- Established strong relationships with families to improve communication and trust.
- Ensured compliance with regulations by conducting regular audits and remedial actions when necessary.
- Developed and updated personalised care plans suitable for patient needs.
- Oversaw staff recruitment, training and development to determine residents remain in consistently safe hands.
- Line manage staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
Support worker
Reach supported living
Barry, Vale of Glamorgan
09.2010 - 10.2014
- Liaised with external and internal professionals to provide holistic support.
- Identified key client needs to develop targeted support programmes.
- Adapted support where possible to increase service accessibility.
- Helped service users to gain ability to function independently in society.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Support worker
Opportunity housing trust
Barry, Vale of Glamorgan
01.2006 - 09.2010
- Helped achieve patient independence through guided tasks and activities.
- Participated in regular team meetings, enhancing quality of care provided.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Cashier
Halfords
Barry, Vale of Glamorgan
03.2004 - 01.2006
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Packaged customer items carefully, ensuing merchandise safety.
- Used Point of Sale system efficiently, speeding up transactions.
- Greeted each customer warmly, creating a friendly shopping environment.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Balanced till at end of day, maintaining accurate records.
Education
GCSEs - Maths C English BB Science CC Geography C Drama A History B
Bryn hafren comprehensive school
Barry, Vale of Glamorgan 09.2001 - 08.2006
A-Levels - Sociology B
bryn hafren comprehensive school
Barry, Vale of Glamorgan 09.2006 - 09.2008
NVQ Level 2 - Health ans social care
Opportunity Housing Trust
Barry, Vale of Glamorgan 03.2006 - 03.2010
NVQ Level 3 - Health and social care
reach supported living
Barry, Vale of Glamorgan 09.2011 - 10.2012
NVQ Level 5 - Health and social care, business and management
care managment group
Barry, Vale of Glamorgan 11.2014 - 12.2015
Skills
- Assistive technology use
- Dealing with vulnerable clients
- Self-Management
- Client assessment capabilities
- Resilience in difficult situations
- Reliable and trustworthy
- Professional boundaries understanding
- Finance management
- Daily living assistance
- Assertiveness
- Client advocacy
- Clean driving record
- Record-keeping
- Initiative taking
- Communication proficiency
- Conflict Resolution
Certification
Training.
Health and safety
First aid
Infection prevention and control
Food hygiene
Moving and handling
Medication control
Supervision and team meeting
Restrictive practices
Safeguarding
Fire safety
Epilepsy
GDPR
Report and recording skills
Values
Person centered planning and approaches
Timeline
Support worker
Innovate housing trust
01.2019 - Current
NVQ Level 5 - Health and social care, business and management
care managment group
11.2014 - 12.2015
Care home manager
Care managment group
10.2014 - 12.2019
NVQ Level 3 - Health and social care
reach supported living
09.2011 - 10.2012
Support worker
Reach supported living
09.2010 - 10.2014
A-Levels - Sociology B
bryn hafren comprehensive school
09.2006 - 09.2008
NVQ Level 2 - Health ans social care
Opportunity Housing Trust
03.2006 - 03.2010
Support worker
Opportunity housing trust
01.2006 - 09.2010
Cashier
Halfords
03.2004 - 01.2006
GCSEs - Maths C English BB Science CC Geography C Drama A History B
Bryn hafren comprehensive school
09.2001 - 08.2006