Upal Paul

• Stacking, cleaning the shelves, display areas and fridges
• Removing goods from the shelves which are past their sell-by date

• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Actively listened to customers to fully understand requests and address concerns.
• Handled high volume calls to address customer inquiries and concerns.

• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Prioritised tasks in order of urgency to create positive shopping experience for customers.

• Resolved customer complaints promptly and escalated larger operational concerns to management.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.

• Anticipated and addressed guests' service needs.
• Checked-in deliveries and signed-off products received.

(a member firm of PKF International)

Duties and responsibilities included:

• Preparing Accounts

• Bank Reconciliation

• Reporting to management

• Accounting for Cash Incentives, etc.

• Upsold, cross-sold and recommended additional items to customers to increase restaurant sales.
• Capable of working under pressure and at extremely busy times.