Unique Silas
London
Summary
Customer service professional with over five years of experience in front-of-house operations and administration within retail, healthcare, and regulated environments. Proficient in managing inquiries through various channels while maintaining accurate records and handling sensitive information. Demonstrated ability to support teams effectively with a calm and professional demeanor. Skilled in Microsoft Word, Excel, and EMIS Web, with a strong focus on detail and communication.
Overview
9
9
years of professional experience
Work history
Customer Service Manager
Ladbrokes
London
2022.01 - Current
- Facilitated first point of contact for customers, ensuring professional and welcoming service in busy environment.
- Resolved customer queries and complaints, managing sensitive situations calmly and escalating issues where necessary.
- Assisted in daily shop administration tasks, including record keeping and compliance checks.
- Enhanced operating procedures for smoother workflow.
Sales Assistant
Currys PC World
2020.11 - 2022.01
- Assisted customers by understanding requirements and guiding them to suitable products, services, or support options.
- Responded to customer inquiries regarding delivery, installation, finance options, and aftercare in a professional manner.
- Processed sales, service requests, and customer information accurately while ensuring attention to detail.
- Supported daily store operations through merchandising, stock checks, product labelling, and general organisation.
- Collaborated with colleagues to effectively manage busy periods, customer queues, and competing priorities on the shop floor.
Administrative Assistant
Eversley Medical Centre
2018.07 - 2020.03
- Provided reception and administrative support in busy GP practice.
- Assisted patients and supported practice team effectively.
- Handled patient queries professionally, directing requests to relevant clinician or team member.
- Maintained and updated confidential patient records using EMIS Web.
- Completed data entry, scanning, photocopying, filing, and document management tasks.
- Helped organise medical records and administrative systems for easy access.
- Supported practice manager with day-to-day operational tasks and office administration.
Sales Assistant
WHSmith
2017.12 - 2018.04
- Assisted customers at till and processed payments with accuracy.
- Responded to general enquiries in a professional manner.
- Supported store operations by restocking shelves and maintaining displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Team Member
Creams Bromley
2017.03 - 2017.05
- Provided friendly and efficient customer service in fast-paced hospitality environment.
- Assisted colleagues with daily operations, including order preparation, cleaning tasks, and stock management.
- Maintained hygiene and food safety standards while ensuring customer area remained clean and presentable.
Skills
- Reception and front of house support
- Telephone, email, and face-to-face communication
- Data entry and document management
- Microsoft Word, Excel, and EMIS Web
- Organization and prioritization
- Customer inquiries and complaint resolution
- Appointment scheduling and diary management
- Cash handling and transaction processing
- Team collaboration and operations support
ADDITIONAL INFORMATION
- Confident using Microsoft Office, including Word and Excel.
- Experienced handling confidential information and working in environments where accuracy and professionalism are essential.
- References available on request.
Timeline
Customer Service Manager
Ladbrokes
2022.01 - Current
Sales Assistant
Currys PC World
2020.11 - 2022.01
Administrative Assistant
Eversley Medical Centre
2018.07 - 2020.03
Sales Assistant
WHSmith
2017.12 - 2018.04
Team Member
Creams Bromley
2017.03 - 2017.05