Una Atowo
Birmingham,West Midlands
Summary
Compassionate Mental Health Support worker with over four years of experience supporting vulnerable individuals. Skilled in promoting individuals to live as independently as possible while delivering their care in a dignified and respectful manner. Possesses expertise in dealing with individuals with personality disorders, ADHD, autism, learning disabilities, and the elderly. Skilled in promoting independence, safeguarding vulnerable adults, and de-escalating challenging behaviour using CPI techniques. Proficient in documenting clients' physical appearance, mood state, and daily activities in detail. Committed to promoting independence, dignity and high-quality care while working effectively within multidisciplinary team.
Overview
1
1
Language
5
5
years of professional experience
Work history
Support worker
Cygnet Oldbury
Oldbury, Sandwell
11.2024 - 08.2026
- Encouraged participation in therapeutic activities by creating an inviting atmosphere.
- Safely de-escalated challenging behaviours using CPI intervention techniques while maintaining a calm environment.
- Assisted in maintaining a clean environment for improved client health.
- Enhanced patients' well-being by providing emotional support and companionship.
- Actively listened to client concerns, thus creating a comforting environment.
- Supported service users to maximise independence while respecting dignity, privacy and individual preferences.
- Worked collaboratively with Nurses, psychologists, and multidisciplinary teams to deliver personalised care.
Support worker (Young people in care)
Cygnet Joyce parker
Coventry, West Midlands
01.2022 - 07.2024
- Followed strict safeguarding procedures for protection against potential harm or abuse.
- Facilitated group activities to boost social interaction and confidence-building amongst peers.
- Applied PMVA techniques to safely manage challenging behaviours.
- Accurately documented daily observations, incidents, and progress notes.
- Supported young people with emotional, behavioural, and mental health needs.
Customer Service
Sitel
Coventry, West Midlands
08.2021 - 09.2021
- Delivered professional customer service while handling sensitive enquiries.
- Supported members of the public with COVID-19-related queries.
- Maintained confidential customer records in accordance with data protection requirements.
- Demonstrated excellent communication and problem-solving skills.
Healthcare Assistant
A and K Domicillary Healthcare
Coventry, West Midlands
03.2021 - 07.2021
- Completed daily care documentation accurately.
- Promoted independence while respecting dignity and individual preferences.
- Worked independently while managing scheduled visits efficiently.
- Maintained infection prevention and control standards.
- Assisted with medication support in accordance with care plans
- Delivered personal care and practical support within clients' homes.
Education
A-Levels - Math's - 05, English - H4, Irish - 03, French - H5, Art - H3, Biology - H4, Chemistry - 05
Holy Family Secondary School
Republic of Ireland 09/2013 - 06/2019
Bachelor of Science - Human Bioscience
Coventry University
09/2020 - 05/2023
Skills
- Communication
- Problem-solving
- Crisis Prevention Institute (CPI) trained
- Customer service
- Skilled user of Microsoft Office Suite
(Word, Excel, PowerPoint) - Organisation and time management
- Professional boundaries understanding
- Infection prevention and Control
- Activities of Daily Living
- Safeguarding Adults and Children
- Personal Care
- Team Collaboration
- Incident Reporting
- Patient-Centered Care
Affiliations
- Travelling
- Listening to music
- Fitness
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Support worker
Cygnet Oldbury
11.2024 - 08.2026
Support worker (Young people in care)
Cygnet Joyce parker
01.2022 - 07.2024
Customer Service
Sitel
08.2021 - 09.2021
Healthcare Assistant
A and K Domicillary Healthcare
03.2021 - 07.2021
A-Levels - Math's - 05, English - H4, Irish - 03, French - H5, Art - H3, Biology - H4, Chemistry - 05
Holy Family Secondary School
09/2013 - 06/2019
Bachelor of Science - Human Bioscience
Coventry University
09/2020 - 05/2023