Summary
Overview
Work history
Education
Skills
Timeline
Generic

Hannah Cross

Seaham,County Durham

Summary

I am a professional and confident person, who has an excellent
amount of experience in the care and customer service industries.
Having gained a vast amount of knowledge, on how to effectively
communicate and deal with demanding situations, sometimes under
pressure. I like to always learn new skills to develop myself and
conduct this in a professional manner.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Senior Residential Support Worker

360CRS
Lanchester, Durham
2026.01 - Current

Build positive relationships with the children.

Maintain accurate, detailed records.

Update care plans to reflect the current needs of the children.

Keeping up to date with risk assessments and care plans.

Providing therapeutic, trauma-informed care to the children.

Provide support to the team to improve overall efficiency.

Communicating with professionals involved in the children's care.

Ensuring that the home is safe and nurturing.

Managed medication administration and maintained precise documentation for compliance.

Support children to family time.

Maintaining cleanliness, enhancing living conditions for the children.

  • Provided emotional support for residents in distress.

Senior Residential Support Worker

We Care Bespoke
Stanley, Durham
2025.05 - 2026.01

Working with young people with learning disabilities.

Evaluating and updating risk assessments for the home and young people.

Guided and supported staff in developing their skills and improving performance.

Ensuring all health and safety checks are completed to a high standard.

Communicating with those involved in the young persons care.

Administration and documentation of medication.

Communicating effectively with the family, offering reassurance and updates on the young person daily.

Maintained cleanliness, enhancing living conditions for the young people.

Residential Support Worker

Young Foundations
Darlington
2024.07 - 2025.05

Working with young persons, in a residential care setting.
Maintaining a close working mentorship with the young people in
care.
Helping young person's settle into new environments.
Evaluating and risk assessing their health and well-being.
Completing relevant documentation on young people files.

Identified potential triggers leading to behavioural outbursts, minimising incidents within the community and home.

Participated in multidisciplinary team meetings to discuss individual care plans for young people.

Residential Support Worker

Witherslack Group
Hartlepool
2022.11 - 2024.07

Working with young persons, in a residential care setting.
Maintaining a close working mentorship with the young people in
care.
Helping young person's settle into new environments,
Evaluating and risk assessing their health and well-being.
Completing relevant documentation on young people files.

Administered medication and completed documentation.

Attended multidisciplinary team meetings to discuss and plan care strategies.

Support young people to health appointments.

Support young poeple to family time.

Senior Support Worker/ Support Worker

Education and Services for People with Autism
Sunderland
2018.10 - 2022.11

Supporting adults with special needs and learning difficulties.
Key worker duties including administrative duties.
Following health and safety procedures including risk assessments.
Administering the right medications when and if required.
Maintaining and updating relevant documentation and care plans.

Supporting adults to medical appointments.

Supporting adults to enter the community.

Car Sales Executive

Evans Halshaw
Blaydon, Gateshead
2018.06 - 2018.08

Administrative duties including emails, different sales
documentations, and car specifications.
Showing customers around the forecourt explaining the different car
specifications.
Handling customer related queries and questions

Store Assistant

ALDI
Seaham, Durham
2015.10 - 2018.06

Till operating and money handling.
Aiding customers with their questions and helping them find the
right products for themselves.
Replacing and replenishing stock when and if needed.

Ensured products' freshness by regularly checking and removing expired items.

Maintained store cleanliness for an appealing shopping environment.

Arranged displays attractively, driving impulse purchases.

Education

NVQ Level 2 - Business Administration

TEAM Wearside
Sunderland
2014.08 - 2015.10

NVQ Level 2 - Customer Service

TEAM Wearside
Sunderland
2013.08 - 2015.07

NVQ Level 3 - Diploma for Residential Childcare

The Children's Company
2023.01 - 2025.01

Skills

Communication

Risk Assessing
Conflict Management
Customer Service
Business Administration

Paediatric first aid trained

PACE trained

Understanding of learning disabilities

Medication Administration

Trauma-informed care

Timeline

Senior Residential Support Worker

360CRS
2026.01 - Current

Senior Residential Support Worker

We Care Bespoke
2025.05 - 2026.01

Residential Support Worker

Young Foundations
2024.07 - 2025.05

NVQ Level 3 - Diploma for Residential Childcare

The Children's Company
2023.01 - 2025.01

Residential Support Worker

Witherslack Group
2022.11 - 2024.07

Senior Support Worker/ Support Worker

Education and Services for People with Autism
2018.10 - 2022.11

Car Sales Executive

Evans Halshaw
2018.06 - 2018.08

Store Assistant

ALDI
2015.10 - 2018.06

NVQ Level 2 - Business Administration

TEAM Wearside
2014.08 - 2015.10

NVQ Level 2 - Customer Service

TEAM Wearside
2013.08 - 2015.07
Hannah Cross