Umar Raza Nasir

• Coordinated and managed daily work activities of ICT help desk staff to monitor compliance.
• Observed performance of hardware and software to maintain functionality and reliability.
• Implemented guidelines and procedures to support IT department.
• Tracked team performance to provide feedback and status reports to management.
• Provide customer feedback to internal teams and developers to improve products and services.
• Produced daily, weekly and monthly reports to increase team productivity.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Answered user questions about hardware and software operation to help resolve problems.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Used teams to track support tickets and document actions.
• Installed new software for users and monitored version and patch update requirements.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Completed routine maintenance on consumer equipment offices.
• Kept records of maintenance and repair work.

ATM FLM Technician

• Replenishment ATMs as per routa plan.
• Handle FLM incidents NCR, DIEBOLD, WINCORE & HYOSUNG.
• Attended NCR, DIEBOLD, WINCORE, HYOSUNG SLM suhedules with Engineers.
• Perform PM (Preventive maintenance).
• Install and fix new journal roll, Receipt roll & TMD lock.
• Issue solving, Receipt printer, journal printer, Card reader & Dispenser.
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• Maximised First Time Fix Rate (FTFR) by conducting thorough analysis of root causes.
• Provided technical support throughout development phases of new products.
• Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
• Provided remote support for product functionality, maintenance and troubleshooting.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Assisted sales team with technical presentations and aftersales support.
• Gave first-line support to customers within agreed Service Line Agreement (SLA).
• Solved interruptions in machines and equipment through collaborations with internal and external third parties.
• Researched and investigated client complaints to make recommendations and action plans.

• Kept finished projects in good working order by performing preventive maintenance and repairs.
• Carefully followed product manuals, technical specifications and design drawings in engineering work.
• Worked safely at heights to minimise risk of personal injury.
• Went the extra mile to achieve quick turnaround times and meet deadlines.
• Serviced electrical equipment in line with supervisory instructions and user manuals.