Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BARBARA FEKETE

Wigan,UK

Summary

A dedicated and solution-oriented Support Engineer with over 7 years of first-line WMS support experience for our customers. Working alongside developers to produce and support projects integrating new features and system platforms while aiming for high customer satisfaction during the last 18 months The most recent was supporting Autostore's WCS (warehouse control system) implementation built by our own Voyager dev team in our New Jersey warehouse.
In addition, 6 years of warehouse operation experience supporting one of the UK's most successful fulfillment operations while gaining skills in both the technical and leadership elements of operations, routinely meeting site-determined KPIs.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

WMS Support Engineer

The Hut Group
Manchester
12.2021 - Current
  • Part of a team of seven, providing first-line WMS/WCS support to all of THG's 11 global warehouses. Addressing and resolving issues raised by ingenuity clients and stakeholders.
  • Managing Voyager releases, including prioritizing JIRA tickets and scheduling deployments with global operation teams
  • Created a reporting matrix for the Support Team that allows us to track resolutions of warehouse issues, highlight the most common issues, and report on team performance. The Support Team is now able to address 92.7% of Voyager-related Service Desk Plus tickets.
  • Based on the most common issues and customer input, create JIRA tickets to address these issues and prioritize the deployment.
  • Created training documentation for all the Voyager admin pages as part of a bigger project, which has since been distributed and used by multiple teams around the business.
  • Lead a project on the re-design of the Voyager admin interface, tracking and reporting on progress, organizing the go-live with stakeholders, and following up on any issues or feedback provided by the client.
  • Taking on the Major Incident escalation by involving the appropriate resolver group and stakeholders in order to settle the event as quickly as possible.

Control Room Shift Lead / Flow Lead

The Hut Group
Warrington
01.2018 - 12.2021
  • ACHIEVEMENTS
  • Developed expertise in WMS, IB/OB operations and leadership
  • First-line support for multiple warehouses.
  • Implemented and carried out Major Incident Management for the company's several warehouses.
  • Coordination with the Dev Team is required to ensure the successful implementation of new functionalities and procedures in order to assure customer satisfaction.
  • Daily/weekly maintenance planning and execution between the engineering and operations teams to reduce downtime and customer impact.
  • Create and distribute team training materials such as Voyager admin/workflow, SCADA, and maintenance planning.
  • Significant improvement projects have been supported, including implementing flow management and single-lane streets.
  • Keeping track of all TSU movements and customer orders by monitoring multiple databases.
  • Oversee the hiring, training, and professional development of a team of 8–10 people.

Control Room Technical Lead

The Hut Group
Warrington
08.2017 - 01.2018
  • Carried out essential first and second-line support tasks for SCADA and WMS to improve day-to-day operations for all departments.
  • Created new process training modules for the Control Room team.
  • Implemented a new team onboarding program, cutting training time in half from four to two weeks.
  • Supported the Control Room Shift Lead to improve operations and resolve difficulties in order to provide high-level support across the warehouses.
  • Developed incident management capabilities to enable the quickest system recovery and clear communication between all major stakeholders.
  • Worked alongside the Voyager development team to rework the tools and systems that control Omega and our business' other warehouse functions.

Control Room System Administrator

The Hut Group
Warrington
07.2016 - 07.2017
  • Developed expertise in SCADA and WMS operations.
  • Carried out essential first and second-line support tasks to improve day-to-day operations for all departments.
  • Standardized hourly reports for monitoring system health
  • Monitored and processed email requests from Customer Service, and IT support.
  • Supported operation to get a better understanding
  • Focused on 2 of the business's main KPIs; Aged Orders and NDD delivery to ensure the shift met site expectations to protect customer satisfaction

Education

Certificate of Higher - Marketing Finance Television Operation

Budapest Metropolitan University
Budapest, Hungary
09.2010 - 06.2012

Certificate of Higher Education - Institute of Commerce and Marketing

Budapest Metropolitan University
Budapest, Hungary
09.2008 - 06.2010

Skills

  • WMS / WCS
  • SCADA
  • Service Desk Plus
  • Maintenance Management System (MMS)
  • Problem ticketing
  • Issue escalation
  • Issue diagnosis and resolution
  • Incident management
  • Remote troubleshooting
  • Release management

Languages

English
Fluent
Hungarian
Native
German
Elementary

Timeline

WMS Support Engineer

The Hut Group
12.2021 - Current

Control Room Shift Lead / Flow Lead

The Hut Group
01.2018 - 12.2021

Control Room Technical Lead

The Hut Group
08.2017 - 01.2018

Control Room System Administrator

The Hut Group
07.2016 - 07.2017

Certificate of Higher - Marketing Finance Television Operation

Budapest Metropolitan University
09.2010 - 06.2012

Certificate of Higher Education - Institute of Commerce and Marketing

Budapest Metropolitan University
09.2008 - 06.2010

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BARBARA FEKETE