Umair Shah

• Monitored venue grounds and adjacent areas to proactively detect risks.
• Used approved techniques to defuse conflict and remove unruly guests.
• Eliminated unauthorized access, performing thorough identification checks to grant entrance.
• Conducted detailed searches and confiscated unauthorized or illegal items.

• Continually updated customer databases, ensuring compliance with GDPR regulations.
• Trained junior agents on customer service excellence, boosting customer satisfaction rates.
• Attended regular product training to enhance customer advice.
• Recommended call routing strategies, reducing average on-hold times.

Triple Play Equipment Installer. (TPEI)

My responsibilities telephone line fault resolved.

Copper cabinet connection and maintenance.

ONU and MSG connection punching through Fiber to copper.

Internet issues resolved, daily internet complains and IPTV issues resolved.

New connection installation, Modem installation, IPTV and activation process.

Area network cables expect ion and maintain as well professional.

DSL and VDSL connections and issues diagnosed.

Copper cables and colored coding sequence expect ion.