Umaan Faraque
High Wycombe,Buckinghamshire
Summary
Results-driven professional with a strong background in customer service. Experienced in fast-paced environments, with proven expertise in delivering exceptional customer experiences, supporting business objectives, and fostering customer satisfaction. Skilled in effective communication, problem-solving, and adapting to the needs of customers. Passionate about technology and digital innovation, with a proactive approach to learning and personal and professional growth. I am eager to contribute to the success of Verisure Services.
Overview
3
3
years of professional experience
4046
4046
years of post-secondary education
Work history
Customer experience assistant
Sainsburys
Marlow, Buckinghamshire
11.2021 - 11.2024
- Delivered exceptional customer service, resolving inquiries and complaints to ensure customer satisfaction, also displaying multi-tasking abilities.
- Demonstrated a strong willingness to learn and adapt, with practical knowledge across various departments, including bakery, Argos, product displays, and stock deliveries.
- Consistently recognised as a high performer, receiving rewards for outstanding customer service and recommended for a managerial position due to leadership potential.
- Trusted with cash handling responsibilities, including emptying self-scan and till deposits, and consistently overseeing the end-of-day cash count.
- Built strong relationships with both customers and colleagues, consistently offering support and assistance to ensure a positive work environment.
Team Member
Empire Cinemas (Now Omniplex Cinema)
High Wycombe, Buckinghamshire
09.2021 - 10.2021
- Assisted customers with bookings and efficiently checked tickets to ensure a smooth and enjoyable experience.
- Completed daily cleaning lists to maintain tidy and welcoming areas.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
- Monitored screening rooms regularly for quality assurance and immediate resolution of issues.
- Aided disabled guests with seating needs and accommodations.
Education
GCSEs - English
The Highcrest Academy
GCSEs - Maths
The Highcrest Academy
GCSEs - Science
The Highcrest Academy
GCSEs - Computer Science
The Highcrest Academy
Level 2 Business -
The Highcrest Academy
BTEC Double Business -
The Highcrest Academy 6th Form
BTEC Information Technology -
The Highcrest Academy 6th Form
Skills
- Problem-solving
- Team Leadership
- Product knowledge
- Outstanding customer service
- Effective listening
- Data Entry
Timeline
Customer experience assistant
Sainsburys
11.2021 - 11.2024
Team Member
Empire Cinemas (Now Omniplex Cinema)
09.2021 - 10.2021
GCSEs - English
The Highcrest Academy
GCSEs - Maths
The Highcrest Academy
GCSEs - Science
The Highcrest Academy
GCSEs - Computer Science
The Highcrest Academy
Level 2 Business -
The Highcrest Academy
BTEC Double Business -
The Highcrest Academy 6th Form
BTEC Information Technology -
The Highcrest Academy 6th Form
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