Brooke Mahan
Edinburgh
Summary
Diligent professional with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills. A reliable team player with a proactive approach to problem-solving and process improvement.
Overview
7
7
years of professional experience
Work history
Customer Experience Assistant
Beyond Van Gogh/Monet
Edinburgh
11.2025 - Current
- Maintained accurate product knowledge, resulting in informed recommendations.
- Ensured smooth store operations by maintaining clean, well-stocked shelves.
- Streamlined checkout process, improving customer journey throughout the store.
- Optimized customer satisfaction by proficiently addressing queries and concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
Administrative Assistant
Darlene's Dance Academy
09.2022 - 06.2025
- Played a key role in streamlining email correspondence and ensuring smooth day-to-day coordination between instructors, students, and parents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sports Coach
Darlene's Dance Company
09.2022 - 06.2025
- Instructed students across various dance styles, incorporating technique, theory, and structured lesson plans tailored to each class level.
- Prepared dancers for examinations from beginner through advanced levels, ensuring strong technical development and performance readiness.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
Administrative Assistant
Summit Safety Inc.
09.2018 - 09.2021
- Assisted management with various tasks, including data entry and digital organization using Microsoft Excel, Microsoft Word, QuickBooks, and Sage Software.
- Maintained comprehensive, alphabetized customer records in both digital and physical formats. Oversaw office inventory, implementing an effective tracking system to streamline supply management and reduce discrepancies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Skills
- Organization
- Problem-Solving
- Communications
- Computer Literacy
- Time Management
- Customer Service
- Creativity
- Data entry
- Office administration
- Customer service
- Customer and client relations
Timeline
Customer Experience Assistant
Beyond Van Gogh/Monet
11.2025 - Current
Administrative Assistant
Darlene's Dance Academy
09.2022 - 06.2025
Sports Coach
Darlene's Dance Company
09.2022 - 06.2025
Administrative Assistant
Summit Safety Inc.
09.2018 - 09.2021