Summary
Overview
Work history
Education
Skills
RELEVANT TO THE ROLE
Timeline
Generic

Uma Osaghae

Birmingham,West Midlands

Summary

Highly organised and detail-oriented Administrative Professional with over two years' experience providing business support within a fast-paced professional environment. Experienced in managing high volumes of enquiries, processing applications, maintaining accurate electronic records, preparing documentation and supporting teams to deliver efficient services. In my previous role I managed 200+ daily email enquiries, processed 40+ applications per day and supported a team of 20 colleagues while maintaining confidentiality and accuracy.

Currently studying Psychology at university, further developing my analytical, communication and interpersonal skills alongside my professional experience. I have a strong interest in the legal sector, supported by my previous Applied Law studies, and I am eager to build a long-term career within a professional law firm. I am proactive, adaptable and committed to delivering high-quality administrative support while continuing to learn and develop.

Overview

7
7
years of post-secondary education
3
3
years of professional experience

Work history

Admissions assistant

Global Banking School
Birmingham, West Midlands
2023.11 - 2025.09
  • Delivered comprehensive administrative and operational support to a team of 20 admissions professionals, contributing to the efficient processing of student applications and enquiries.
  • Processed and monitored 40+ new student applications daily, verifying supporting documentation and ensuring a consistently high level of accuracy.
  • Maintained accurate electronic records for 70+ applications (40 new, 30 continuing applications) while ensuring compliance with organisational procedures and GDPR requirements.
  • Managed and prioritised 200+ email enquiries per day, providing timely. professional responses and escalating complex queries where appropriate.
  • Produced professional correspondence, reports and admissions documentation using Microsoft Word, Outlook and Excel.
  • Maintained confidential applicant documentation with a high level of discretion and accuracy.
  • Worked collaboratively across departments to ensure applications progressed efficiently and service standards were maintained.
  • Supported training of new team members by sharing processes and best practices.
  • Provided reception support, welcoming visitors and acting as a professional first point of contact.
  • Successfully balanced multiple competing priorities while consistently meeting deadlines in a fast-paced administrative environment.

Event Worker

Elegance Boutique
Birmingham, West Midlands
2023.06 - 2023.06
  • Assisted with event operations, customer service and sales.
  • Responded professionally to customer enquiries.
  • Managed stock and inventory during busy events.
  • Maintained an organised and welcoming environment.

Temporary Packer

Cooksongold
Birmingham, West Midlands
2022.11 - 2022.12
  • Prepared customer orders accurately within strict deadlines.
  • Printed delivery labels and checked shipping information for accuracy.
  • Maintained excellent attention to detail while working efficiently.
  • Followed company quality and packaging procedures.

Education

Bachelor of Science - Psychology

University College Birmingham
Birmingham
2025.09 -

Advanced Apprenticeship - Customer Service Specialist

Metagedu Apprenticeships
Birmingham
2023.11 - 2025.05

BTEC National Certficate - Law, Psychology and Criminology

Central St Michael's Sixth Form College
Birmingham
2022.09 - 2023.06

GCSEs - English, Maths, History, Business and H&SC

Nishkam High School
Birmingham
2017.09 - 2022.07

Skills

  • Administrative & Business Support
  • Electronic File & Records Management
  • Document Preparation & Formatting
  • Microsoft Word, Excel, Outlook & PowerPoint
  • Email & Inbox Management
  • Client & Stakeholder Communication
  • Data Accuracy & Quality Assurance
  • Confidential Information Handling (GDPR)
  • Time Management & Prioritisation
  • Team Collaboration
  • Report Preparation
  • Problem Solving
  • Professional Written & Verbal Communication

RELEVANT TO THE ROLE

  • Experienced maintaining accurate electronic records and documentation.
  • Strong Microsoft Office skills, particularly Outlook, Word and Excel.
  • Excellent written communication and document preparation skills.
  • Comfortable handling confidential information with professionalism.
  • Able to manage competing priorities and meet deadlines.
  • Experienced supporting colleagues and providing excellent customer service.
  • Knowledge of legal terminology through Applied Law studies with enthusiasm to develop within the legal sector.

Timeline

Bachelor of Science - Psychology

University College Birmingham
2025.09 -

Admissions assistant

Global Banking School
2023.11 - 2025.09

Advanced Apprenticeship - Customer Service Specialist

Metagedu Apprenticeships
2023.11 - 2025.05

Event Worker

Elegance Boutique
2023.06 - 2023.06

Temporary Packer

Cooksongold
2022.11 - 2022.12

BTEC National Certficate - Law, Psychology and Criminology

Central St Michael's Sixth Form College
2022.09 - 2023.06

GCSEs - English, Maths, History, Business and H&SC

Nishkam High School
2017.09 - 2022.07
Uma Osaghae