Abigail Tomlinson
Wetherspoons
Manchester,Hulme
3
years of professional experience
3
years of post-secondary education
1
Language
Dedicated hospitality professional with a strong focus on efficient service and customer satisfaction. Proficient in technical skills, allergen guide familiarity, and time management mastery, ensuring seamless restaurant operations. Expertise in hygiene regulations compliance, alcohol serving certification, and staff training capabilities enhances team performance and guest experience. Skilled in digital ordering systems, tills operation, and stock rotation practices to maintain operational efficiency. Committed to fair conflict resolution and maintaining a hospitality-focused mindset while adhering to restaurant etiquette and cleaning procedures competence.
Work history
Waitress/Floor Staff Member
7 Months- Process food and drink orders accurately to raise customer satisfaction levels.
- Prioritise multiple tasks to deliver orders on time and consistently.
- Refilled and rotated beverage supplies to ensure availability of popular drinks for customers.
- Cleared, cleaned, and organised dining area to support guest comfort.
- Arranged table layouts to enhance aesthetics and functionality, improving overall dining experience for guests.
Waitress
9 Months- Provided top-notch service to customers, improved overall dining experience.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to enhance order accuracy, contributing to seamless service delivery.
- Supported training of new waitstaff, fostering team efficiency and service quality.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Planned and executed special events, delivering customised services to meet client requirements.
Crew Memeber
1 Year 1 Month- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Managed inventory levels for efficient operations during peak hours.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Skills
Technical skills
Familiarity with allergen guide
Time management mastery
Restaurant etiquette familiarity
Hygiene regulations compliance
Alcohol serving certification
Staff training capabilities
Fair conflict resolution
Food service equipment use
Digital ordering system use
Efficient tray carrying
Hospitality-Focused mindset
Tills operation
Alcohol licence awareness
Stock rotation practices
Order taking proficiency
Cleaning procedures competence
Education
BTEC - Health
- English Grade 4
- English Literature Grade 5
- Mathematics Grade 3
ADDITIONAL INFORMATION
Languages – English
REFERENCES
Samuel, Rayner, Business Manager, Fleetwood McDonal’s
INTERESTS
I enjoy socialising where i can develop my people skills and confidence. I also enjoy using my technical and creating problem skills through gaming.
Timeline
Waitress/Floor Staff Member
Wetherspoons
2026.02 - CurrentRead More
Waitress
Umami World Kitchen
2025.02 - 2025.11Read More
Crew Memeber
Mcdonald's
2023.10 - 2024.11Read More
Blackpool and The Fylde College
BTEC from Health
2023.09 - 2026.06Read More