UKATU NWABUNIKE TIMOTHY
Manchester
Summary
A result-driven and highly dedicated Professional with an ardent desire to promote quality standards, contribute my knowledge towards the advancement of organizational objectives, and adherence to business ethics and philosophy. Looking for a position in Engineering and IT, where I can deploy my skills, put my expertise to benefit your organization.
Overview
12
12
years of professional experience
Work history
Field Support Engineer
Avaso Technology Solutions
Manchester , United Kingdom
08 2022 - Current
- Provided prompt resolution of day-to-day issues related to user PCs, laptops, and other devices. (Win11/iOS).
- Took full ownership of Desktop responsibilities while based in our head office and delivering IT support to a distributed workforce across the Uk.
- Exposured to IT Ticketing systems such as Zendesk, Service Now, Freshdesk and others
- Handled onboarding and offboarding tasks for users, including account setups, access configurations, and security as per company standards.
- Conducted software installation, patch management, data import/export, system integration, and general system administration.
- Supporting desktops, laptops, mobile devices, printers, and video conference rooms/systems.
- Maintaining up-to-date self-help documents to empower employees to troubleshoot problems independently.
- Producing detailed documentation of system administration tasks, processes and related knowledge.
- Actively contribute to our change control processes
- Identifying and implementing positive business changes, including new technology implementations and security adjustments.
- Supporting technology for all hands/townhall meetings
- Contribute to a continuous improvement environment where problems are identified and solved quickly
- Exposure to Microsoft Security center (Defender) and vulnerability management
- Installed,configured,and maintained computer systems, peripherals, and software applications
- Ensured Service level agreements (“SLAs”) are being met.
Information Technology Support Specialist
CANDIX Engineering Limited
09 2019 - 02 2020
- Provide 2nd line Technology support including issues raised in Slack, email and face-to-face office interactions
- Facilitate on boarding training for new employees - Ensuring staff have access to the assigned equipment, software, Licenses and services they need to work efficiently
- Helping the team to manage asset inventory, procurement, repairs, auditing and licensing
- Daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day
- Checking display TVs are working properly
- Contributed to Windows 10 knowledge-base
- Contributed to the continuous improvement of the performance polices and procedure
- Tracked computer system issues through to resolution required service level agreement (SLA)
End User Support Engineer
Task systems Ltd
10 2015 - 02 2018
- Supported users in all Total (E&P Nigeria Limited) locations both Offshore and Onshore
- Ensured Timely Resolution of IST Resources to end users
- Provided hardware and software support services like Installation, configuration computer hardware operating systems and application
- Setting up new user's account and profile on the computer system
- Maintained and support IT equipment in meeting rooms and conference rooms and other IT equipment.
- Updated and track IT Assets according to the defined processes (Computers, Printers, Monitors, Network Equipment), making sure that IT inventory is up to date at all time
- Established Video conference calls to other Total and non-Total group
Help Desk Analyst/ Customer Care Analyst
Cisan Nigerian Ltd
2012.05 - 2015.10
- Provided First Level support, manage and track the delivery of the second line support for more complex problems
- Received and handle requests for information, and provides routine advice to users on systems, products and services which are available to them
- Received and handle requests for information, and provide information to enable problem resolution and promptly allocated unresolved calls as appropriate
- Provided an effective interface between users and support teams, including documenting incidents and progress checking
- Provided information on updates, known errors, changes in availability, new facilities, etc
- Ensured the accurate and prompt reporting of activities and tasks within area of responsibility as required by the company.
Education
MSc - Cyber Security, Threat Intelligence and Forensics
University of Salford
2023
BSc - Computer Engineering
Caritas University
2010
Skills
- Abilities/Competencies
- Excellent communication skills
- Ability to work independently and as part of a team
- Positive attitude
- The ability to work under pressure and the ability to prioritize workload
- Strong organization skills
- A logical and methodical approach to problem solving
- Have a proven strong work ethic/reliability/attendance record
Timeline
Help Desk Analyst/ Customer Care Analyst
Cisan Nigerian Ltd
2012.05 - 2015.10
Field Support Engineer
Avaso Technology Solutions
08 2022 - Current
Information Technology Support Specialist
CANDIX Engineering Limited
09 2019 - 02 2020
End User Support Engineer
Task systems Ltd
10 2015 - 02 2018
MSc - Cyber Security, Threat Intelligence and Forensics
University of Salford
BSc - Computer Engineering
Caritas University