Fernando Felix da Silva
Milton Keynes
Summary
Field Service Engineer with 4+ years of expertise in scientific and analytical instrumentation, specializing in HPLC, mass spectrometry, UV-Vis spectroscopy, and PCR platforms. Proven ability in equipment calibration, maintenance, and client training within UKAS and ISO-compliant settings. Demonstrated success in optimizing laboratory workflows and ensuring regulatory compliance, resulting in enhanced client satisfaction through effective technical support.
Overview
8
8
years of professional experience
Work history
Field support engineer
Cytek Bioscienses
Milton Keynes, Buckinghamshire
04.2025 - Current
- Performed installation, preventive maintenance, and corrective repairs on Cytek Aurora flow cytometers.
- Conducted optical alignments, calibration procedures, and QC testing to ensure optimal system performance.
- Diagnosed and resolved complex hardware, fluidics, and laser-related issues in the field. Replaced and serviced flow cells, fluidic components, and other critical system modules.
- Educated end-users on proper usage of equipment, reduced user-related issues.
- Maintained regular communication with clients post-service, built strong relationships. Utilized Salesforce for case management, service documentation, parts requests, and workflow tracking.
Field Service Engineer
Pendragon Scientific Ltd
London, United Kingdom
04.2024 - 04.2025
- Serviced and calibrated a range of scientific instruments including HPLC systems, UV-Vis spectrometers, centrifuges, thermal cyclers, and microscopy equipment.
- Performed advanced diagnostics and repairs, ensuring UKAS and ISO standards were met.
- Provided expert technical support on analytical workflows and preventative maintenance strategies.
- Maintained high-quality documentation for audit readiness and compliance.
- Strengthened customer relationships through responsive service and customized solutions.
Field Service & Calibration Technician
Starlab UK
Milton Keynes, United Kingdom
04.2022 - 03.2024
- Calibrated pipettes, balances, and other laboratory instruments with precision in alignment with UKAS and ISO protocols.
- Delivered preventive maintenance services across multiple research facilities.
- Produced detailed service reports and maintained equipment traceability.
- Supported customer training and advised on optimizing lab equipment usage.
Laboratory Technician
UK Biocenter
Milton Keynes
01.2021 - 03.2022
- Operated high-throughput PCR systems and automated liquid handling robots for COVID-19 diagnostics.
- Performed maintenance and calibration of laboratory instruments such as thermal cyclers, plate readers, and automated extractors.
- Implemented and improved standardized PCR workflows, increasing sample processing efficiency.
- Ensured rigorous data entry and traceability using LIMS, supporting clinical data integrity.
- Maintained strict compliance with ISO quality control standards in a regulated lab environment.
Chemistry Research Analyst
Usina Tereos
Colina , Brazil
10.2017 - 07.2019
- Operated HPLC and mass spectrometry (MS) instruments for quality control in sugar and ethanol production.
- Performed sugar quantification and compound analysis using LC-MS, UV-Vis, and classical wet chemistry techniques.
- Generated reports through LIMS, using SQC/SPC for process monitoring and performance tracking.
- Conducted equipment calibration and assisted with regulatory compliance for laboratory audits.
- Ensured sample integrity and contributed to lab cleanliness and organization.
Education
Certificate of Higher Education - Chemistry
ETEC Coronel Raphael Brandao
Barretos, BrazilSkills
Collaborative Work
- Critical analysis abilities
- Professional communication abilities
- Excellent IT skills, fully competent in using Microsoft Office
- Pressure handling and meeting deadlines
- Methodical approach and attention to detail
- UKAS standard calibration skills
- Customer Relations Management
Timeline
Field support engineer
Cytek Bioscienses
04.2025 - Current
Field Service Engineer
Pendragon Scientific Ltd
04.2024 - 04.2025
Field Service & Calibration Technician
Starlab UK
04.2022 - 03.2024
Laboratory Technician
UK Biocenter
01.2021 - 03.2022
Chemistry Research Analyst
Usina Tereos
10.2017 - 07.2019
Certificate of Higher Education - Chemistry
ETEC Coronel Raphael Brandao