Summary
Work history
Skills
Education
Accomplishments
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Udemma Okoli

Nottingham, Nottinghamshire,Nottinghamshire

Summary

A detail-oriented and approachable professional with strong CAD skills, analytical ability, and adaptability. Confident and quick to learn, I work well in fast-paced environments and communicate effectively within a team. I consistently manage my time well, maintain high quality standards through thorough checks, and proactively suggest improvements. Committed to delivering great results while continually developing my skills to support organisational goals.

Work history

Warehouse operative

DHL
Hatfield, Hertfordshire
2025.08 - 2025.09
  • Sorted materials into appropriate areas for easy access and organisation.
  • Filed records to maintain accurate stock documentation.
  • Inspected goods upon arrival, reported any discrepancies or damages.
  • Maintained safety regulations by enforcing strict adherence to company policies.
  • Managed disposal of waste materials, maintained clean working environment.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

Customer operations representative

UNO BUS
Hatfield, Hertfordshire
2025.01 - 2025.04
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Engineering assistant

UNO BUS
Hatfield, Hertfordshire
2024.01 - 2025.04
  • Conducted quality assurance tests with meticulous attention to detail.
  • Facilitated smooth operations by troubleshooting and resolving machinery issues promptly.
  • Ensured safety standards by conducting regular inspections of equipment.
  • Worked alongside senior engineers on complex projects, gaining invaluable expertise and experience.

Crew member

Macdonald's
New Barnet, Barnet
2024.10 - 2025.02
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.

Skills

  • Communication
  • Basic computer literacy
  • Punctuality assurance
  • Time management
  • Adaptability
  • Analytical skills
  • Teamwork

Education

Bachelor of Science - Electronic and Electrical engineering

Nottingham Trent University
Nottingham
2025.09 -

A-Levels - Engineering

Oaklands College
St. Albans
2023.09 - 2025.06

GCSEs - Maths, English and Science

Bishop's Girls' school Hatfield
Hatfield, Hertfordshire
2022.02 - 2023.07

Accomplishments

  • Certificate for teamwork and analytical skills.
  • Award for technical communication and analysis

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Udemma Okoli