Results-oriented Facilities & Operations Supervisor with expertise in asset management and maintenance compliance within MOD standards. Led a team of fitness professionals, optimising operations for over 5,000 personnel while managing supplier relationships and performance metrics. Achieved Civil Service Sports Council accreditation for Abbey Wood South, enhancing operational resilience through continuous improvement initiatives and strategic stakeholder engagement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Facilities & Operations Supervisor
Mitie (Ministry of Defence contract)
11.2014 - Current
Lead day-to-day facilities and operational services across two MOD locations, North and South. I lead a team of fitness professionals and oversee planned and reactive maintenance, equipment servicing, contractors, procurement, asset management and compliance, ensuring services remain safe, effective and operational.
Leading day-to-day facilities operations including planned & reactive maintenance, contractor coordination, and asset management.
Managing planned preventative maintenance, reactive maintenance and equipment servicing schedules, including fault identification, coordinating repairs and specialist contractors, and ensuring equipment remains safe, compliant and operational.
Overseeing quality assurance, audits, and inspections ensuring full compliance with MOD and H&S regulations.
Managed supplier contracts, procurement processes, and SLA performance to ensure reliability of critical assets and infrastructure.
Leading contractor performance reviews and enforcing service level agreements (SLAs).
Delivering continuous improvement projects, optimising service delivery and reducing non-conformances.
Developing and implementing cost-efficient maintenance schedules and resource plans to improve asset reliability.
Delivered monthly audits, inspections, and compliance reports to ensure adherence to MOD, statutory, and H&S requirements.
Managed project delivery for upgrades, refurbishments, and service improvements, ensuring completion within strict timescales and budgets.
Worked within a team that developed and maintained two departments' Business Continuity Plan. Conducting annual reviews emergency arrangements, recovery procedures to support operational resilience and service delivery.
Collaborating with procurement teams and senior stakeholders to ensure alignment with operational requirements.
Leading a team of fitness professionals to support an organisation of over five thousand people (civilian and military)
Key Achievements:
Played a pivotal role in securing Civil Service Sports Council accreditation for Abbey Wood South through compliance support, audit preparation, and operational evidence coordination.
In 2026 I was part of a small team that supported Abbey Wood South in becoming the only site out of 33 to achieve first time accreditation approval. Maintained high standards across health & safety, facility readiness, documentation, contractor coordination, and service delivery. Led and supported collaboration between Mitie and ESS teams to meet strict compliance and operational benchmarks.
Trained, mentored and motivated employees to maximise team productivity.
Skills
Planned Preventative Maintenance and Reactive Maintenance
Preventive maintenance
Facilities management
Facilities operations
Asset management
Supply chain management
Performance monitoring
Compliance audits
Health and safety
Operational Risk Management
Support Business Continuity Planning
Budget management
Certification
Facilities Management Level 3 - 2025
Health & Safety at Work - 2025
Mental Health First Aid - 2023
CrossFit Level 2 – 2024
Strength & Conditioning Level 2 - 2017
Army Fitness Training - 2025
GCSE’s English / Maths / Science
ADDITIONAL INFORMATION and HOBBIES
Security Cleared (MOD)
Certified CrossFit trainer delivering tailored fitness programmes and group training sessions
Self-employed Personal Trainer for 16 years, delivering health, nutrition and performance programmes to a wide range of clients
Additional experience operating a self-employed fitness based business, including client management, programme delivery, presenting to large groups. Running, and marketing large local fitness events and administration.
Proficient with MS Office, SharePoint, CAFM systems, and quality management tools
Hobbies include my own personal fitness / challenges, drawing, personal development, and cheering my daughters in whatever they choose to do.