Tyger-Milli Ramsdale
Manchester,Greater Manchester
Summary
Student support and education professional with extensive experience delivering front-line support across further education, higher education, primary education, and public-facing customer service environments. Skilled in handling high volumes of enquiries, providing accurate information, and delivering high-quality customer service across face-to-face, 1:1, and digital communication channels.
Experienced in fast-paced, student-centred environments requiring strong communication, problem-solving, safeguarding awareness, and effective teamwork. Confident in maintaining accurate records, using administrative systems, and adapting quickly to changing priorities and service demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Animal Technician / Education & Training Support
SMB College Group (FE & HE)
Melton Mowbray , Leicestershire
01.2025 - Current
- Provide front-line support to students during practical teaching sessions, responding to queries, and offering clear guidance.
- Coordinate practical teaching delivery, ensuring resources, timetables, and learning environments are effectively organised.
- Deliver and support structured learning activities, maintaining engagement, safety, and a positive student experience.
- Respond to student enquiries regarding practical activities, expectations, and academic support needs.
- Maintain accurate student records, including attendance, progress, safeguarding, and compliance documentation.
- Support assessment processes and monitor learner development and competencies.
- Coordinate work experience activities to support student progression and employability.
- Collaborate with academic and support staff to improve service delivery and student outcomes.
- Adapt communication approaches to support learners with diverse needs, experiences, and levels.
- Ensure compliance with safeguarding, health and safety, and institutional procedures.
Teaching Assistant
LIPA Primary School
Liverpool, Merseyside
07.2023 - 09.2024
- Provided targeted support to students through 1:1 and group intervention sessions in literacy, numeracy, and other subjects.
- Supported front-line classroom delivery, ensuring continuity of learning, and positive student engagement.
- Responded to student needs in real time, adapting support to individual learning requirements.
- Maintained a safe, inclusive, and supportive learning environment through effective behaviour and wellbeing support.
- Managed safeguarding records, attendance tracking, and administrative documentation.
- Worked collaboratively with teaching staff to deliver structured learning activities.
- Adapted quickly to changing priorities in a fast-paced educational environment.
Customer Service Assistant - Part Time
Zizzi
Liverpool, Merseyside
05.2022 - 09.2024
- Delivered high-quality customer service in a fast-paced, high-volume hospitality environment.
- Handled customer enquiries, feedback, and complaints professionally and efficiently.
- Communicated clearly with customers and team members to ensure smooth service delivery.
- Maintained accuracy and attention to detail while working under pressure.
- Supported colleagues during peak periods to ensure consistent service standards.
- Demonstrated strong teamwork, organisation, and time management skills.
Zoo Ranger - Fixed term
Chester Zoo
Chester , Cheshire West
05.2023 - 09.2023
- Delivered public-facing educational sessions, responding to visitor enquiries in a busy environment.
- Communicated complex information clearly to diverse audiences, including students, schools, and families.
- Adapted communication style to suit different age groups and learning needs.
- Provided high-quality customer service and engagement in a fast-paced setting.
- Worked collaboratively with colleagues to ensure a smooth visitor experience delivery.
Teaching Assistant (Agency)
Red Apple Education
Wirral, Merseyside
09.2022 - 07.2023
- Delivered classroom and 1:1 support across multiple school environments and age groups.
- Provided consistent front-line learning support for students with additional needs.
- Adapted rapidly to new systems, staff teams, and classroom environments.
- Supported lesson preparation, resource organisation, and administrative tasks.
- Followed safeguarding, behaviour, and school policies across all placements.
- Managed competing priorities while maintaining professional standards.
Education
Bachelor of Science - Zoology
Liverpool John Moores University - 2:1
Liverpool01-2022
Level 3 Diploma in Animal Management
Brooksby Melton College
Melton Mowbray01-2017
Skills
- Front-line enquiry handling (face-to-face, phone, email, digital platforms)
- First-line advice, guidance, and signposting
- Student, customer service in fast-paced environments
- Multi-channel communication (in-person, Teams, email, 1:1 support)
- Problem solving, escalation, and issue resolution
- Administrative support and accurate record-keeping
- Data entry and use of digital systems
- Safeguarding, wellbeing, and pastoral support awareness
- Team collaboration and service delivery
- Time management and workload prioritisation
- Microsoft Office (Word, Excel, Outlook, Teams)
- Adaptable communication for diverse users
- Public speaking
Certification
- Keeping Children Safe in Education (KCSIE) – 2025
- Safeguarding (FE/HE) – valid to 2028
- Prevent Duty Training – valid to 2028
- Diversity & Inclusion – valid to 2028
- Conflict Resolution – valid to 2026
- First Aid – valid to 2028
- Fire Safety Awareness – valid to 2028
- Health & Safety on Campus – valid to 2028
- GDPR Awareness – valid to 2028
Timeline
Animal Technician / Education & Training Support
SMB College Group (FE & HE)
01.2025 - Current
Teaching Assistant
LIPA Primary School
07.2023 - 09.2024
Zoo Ranger - Fixed term
Chester Zoo
05.2023 - 09.2023
Teaching Assistant (Agency)
Red Apple Education
09.2022 - 07.2023
Customer Service Assistant - Part Time
Zizzi
05.2022 - 09.2024
Bachelor of Science - Zoology
Liverpool John Moores University - 2:1
Level 3 Diploma in Animal Management
Brooksby Melton College