Twinkle Aggarwal
Customer Service
Glasgow
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Achievements include developing, revamping and strengthening campaigns to drive revenue growth.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Associate
AG Group
Ghaziabad
04.2016 - 09.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Jeevan Jyoti Senior Sec. School
Delhi 04.2008 - 05.2010
Bachelor of Commerce - Accounting And Business Management
Maharishi Dayanand University
Hariyana 03.2012 - 04.2015
Retail Marketing - Marketing Management And Research
PMKVY
India 01.2017 - 01.2018
Skills
Inbound and outbound calling
Cross-functional team collaboration
Negotiation
Quality assurance
Complaint resolution
Certification
Digital marketing
Timeline
Digital marketing
02-2020
Excel
02-2020
Retail Marketing - Marketing Management And Research
PMKVY
01.2017 - 01.2018
Customer Service Associate
AG Group
04.2016 - 09.2022
Bachelor of Commerce - Accounting And Business Management
Maharishi Dayanand University
03.2012 - 04.2015
High School Diploma -
Jeevan Jyoti Senior Sec. School
04.2008 - 05.2010