TUSHAR SANTOSH ACHAREKAR
Birmingham,UK
Summary
A highly analytical, customer-focused Supply Chain & Operations professional and MSc Supply Chain Management graduate (Merit) from Aston University, dual-certified with a CMI Level 7 Award in Strategic Management and Leadership Practice. Offers a proven track record of managing high-volume food operations (FMCG), direct UK retail customer service, and optimizing outbound supply chains to achieve business growth. Proven ability to collaborate across commercial, operations, and finance teams to deliver consistent service levels in fast-paced environments. Adept at conducting root-cause analysis, monitoring KPIs, and collaborating cross-functionally to reduce "cost to serve" and minimize stockouts. Possessing full Right to Work in the UK.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Assistant
One Stop
04.2026 - 06.2026
- Advanced Customer Service: Deliver high-quality, efficient service in a fast-paced retail environment, managing customer inquiries and resolving supply issues proactively.
- Inventory Monitoring: Managed stock replenishment and inventory monitoring across multiple product lines to maintain product availability and minimize stockouts.
- Operational Efficiency: Utilize intermediate Excel to identify demand trends, supporting accurate ordering, stock planning decisions, and accurate stock records.
Operations & Logistics Manager
TFG Hospitality LLP
10.2022 - 08.2023
- Service Delivery: Streamlined project management and outbound resource flows under tight deadlines, successfully improving on-time delivery metrics.
- Account Growth: Increased client satisfaction by 25%, directly driving a 10% expansion in repeat business and account engagement.
- Stakeholder Communication: Partnered with clients, carriers, and service providers to coordinate outbound deliveries, resolving supply issues proactively to maintain consistent service.
Brand & Distribution Specialist
EchoBooom Mgmt & Entrepreneurial Soln
04.2022 - 08.2022
- Market Reach & Engagement: Expanded distribution reach for Google services through coordinated business travel, field operations, and direct external partner communication.
Operations Specialist (FMCG / Food Sector)
Poncho Hospitality Ltd. (Box8 / Mojo Pizza)
06.2019 - 03.2020
- FMCG Operations Management: Managed high-volume, fast-paced food outlets, overseeing complex daily inventory control, supply chain consistency, and strict quality compliance.
- Performance & KPI Reporting: Achieved a 15% increase in sales through strategic operational planning, demand tracking, and real-time shipment tracking and KPI reporting.
- Discrepancy Control: Monitored supply performance across multiple locations to reduce product waste, manage cost to serve, and maintain high customer service standards.
Education
MSc - Supply Chain Management
Aston University
Birmingham, UK 09.2024 - 09.2025
UK Level 7 Award - Strategic Management and Leadership Practice
Chartered Management Institute (CMI)
B.E. - Electronics
Vidyalankar Institute of Technology
Mumbai, India 07.2015 - 05.2019
Skills
Supply Chain & Operations
- Supply Planning & Inventory Management
- End-to-End Logistics Coordination
- Inbound & Outbound Operations
- Demand Forecasting & S&OP Support
- Stock Control & Discrepancy Resolution
- Root-Cause Analysis
- Process Optimisation
- Lean Six Sigma Frameworks
- Advanced & Intermediate MS Excel (VLOOKUPs, Pivot Tables)
- SAP ERP System Awareness
- Arena Simulation & MATLAB
- CIMO-Logic, PESTEL, & Porter’s Five Forces
- Advanced Customer Service
- Stakeholder Management & Cross-Functional Collaboration
- Multitasking Under Pressure
- Tight Deadline & Time Management
CORE COMPETENCIES
- Account & Service Level Management: Skilled in presenting service level analysis to stakeholders, managing account performance, and exceeding customer expectations.
- Outbound Supply Chain Optimization: Proficient in monitoring distribution networks, tracking delivery KPIs, and coordinating inbound and outbound operations.
- Cross-Functional Collaboration: Experienced in working alongside demand planners, sales, and commercial teams to drive operational engagement and streamline product launches.
- Stock Control & Discrepancy Resolution: Expert in utilizing root-cause analysis to eliminate waste, handle client note discrepancies, and lower total operational costs.
Timeline
Customer Service Assistant
One Stop
04.2026 - 06.2026
MSc - Supply Chain Management
Aston University
09.2024 - 09.2025
Operations & Logistics Manager
TFG Hospitality LLP
10.2022 - 08.2023
Brand & Distribution Specialist
EchoBooom Mgmt & Entrepreneurial Soln
04.2022 - 08.2022
Operations Specialist (FMCG / Food Sector)
Poncho Hospitality Ltd. (Box8 / Mojo Pizza)
06.2019 - 03.2020
B.E. - Electronics
Vidyalankar Institute of Technology
07.2015 - 05.2019
UK Level 7 Award - Strategic Management and Leadership Practice
Chartered Management Institute (CMI)