Summary
Overview
Work history
Education
Skills
Languages
Software Tools
Timeline
Generic
Md Zakir Hosen

Md Zakir Hosen

Bradford,UK

Summary

Brings more than 10 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.

Overview

12
12
years of professional experience
2014
2014
years of post-secondary education

Work history

CUSTOMER SERVICE ASSISTANT

New Manzil Restaurant
Bradford, West Yorkshire
02.2025 - Current
  • Communicated effectively with colleagues to ensure seamless food service delivery.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Assisted customers with food inquiries for enhanced dining experience.
  • Managed time efficiently during peak hours to limit customer waiting periods.

Assistant Manager, Production and Operation

DBL Group
Dhaka, Bangladesh
01.2013 - 02.2025

1, Conducted capacity planning to optimise resource allocation and efficiency.

2. Monitored Work-in-Progress (WIP) to maintain project timelines and quality standards.

3. Supervised safety stock levels to mitigate supply chain disruptions.

4. Analysed forecasting data to anticipate market trends and customer needs.

Education

MSc - Logistics, Data Analytics and Supply Chain Management

University of Bradford
01.2025 - 03.2026

B.Sc. - Industrial and Production Engineering

Khulna University of Engineering & Technology (KUET)

Skills

  • Value-Added Leadership:
    Strong Analytical Skill, Problem-Solving Skill & Mindset,
    Excellent Communication Skills, Data Analytics, Data
    Visualizations & Documentations, Ability to Work in Reliably,
    Independently & in a team
  • Supply Chain /Logistics Skills:
    Demand Planning, Forecasting, Logistics Planning, Risk
    Management, Supplier’s Relationship Management

Languages

English
Fluent
Bengali
Native
Hindi
Intermediate

Software Tools

Microsoft Office :Excel(Advanced), Word, PowerPoint, Access, Oracle, Microsoft Power BI, MS SharePoint, Google Workspace: Google Suite.

Programming Language: R, Python, VBA, C/C++

Timeline

CUSTOMER SERVICE ASSISTANT

New Manzil Restaurant
02.2025 - Current

MSc - Logistics, Data Analytics and Supply Chain Management

University of Bradford
01.2025 - 03.2026

Assistant Manager, Production and Operation

DBL Group
01.2013 - 02.2025

B.Sc. - Industrial and Production Engineering

Khulna University of Engineering & Technology (KUET)
Md Zakir Hosen