Tsz Ching (Renee) Ip
Salford,UK
Summary
Professionally motivated individual looking to begin a career in training. Willing to learn computer systems, curriculum, and corporate regulations and procedures. A proactive listener who is prepared to hear interns who need more resources or assistance.Eager learner prepared to absorb knowledge from training department experts. Ready to assist more experienced colleagues in organising and carrying out weekly evaluations on intern progress. Motivated professional with a gift for coaching and helping others succeed. Has excellent organising and communication abilities as well as a talent for creating cooperative learning settings. Well-positioned to motivate and nurture interns, promoting both individual development and organisational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Kitchen porter
The Big Table Group Ltd
Manchester
2023.07 - Current
- Worked under pressure during peak times without compromising on the quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
Temporary customer service
PCCW
Hong Kong
2022.07 - 2022.08
- Improved customer satisfaction by effectively handling complaints and enquiries.
- Managed a high volume of inbound calls, e.g., managed 100-300 calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Hotel waitress
New World Millennium Hotel
Hong Kong
2021.08 - 2022.02
- Ensured customer satisfaction by providing excellent customer service.
- Maintained a clean and tidy dining area for optimal guest experience.
- Provided prompt, efficient service to all hotel guests with a friendly demeanour.
- Collaborated effectively with other team members for smooth operations during busy periods.
Tea-Bartender
Tiger Sugar
Hong Kong
2021.03 - 2021.09
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales by 10%.
Kitchen assistance
McDonald's
Hong Kong
2020.07 - 2020.08
- Improved kitchen efficiency by assisting in food preparation tasks.
- Maintained cleanliness throughout the kitchen to improve hygiene standards.
- Assisted in customer satisfaction by swiftly handling enquiries and complaints.
- Ensured smooth operation of office equipment, reducing downtime.
Convenience store clerk
7-Eleven
Hong Kong
2019.01 - 2019.02
- Enhanced customer satisfaction by providing excellent service.
- Managed resources for maximising efficiency.
- Communicated effectively with colleagues to facilitate teamwork.
- Processed payments swiftly for improved customer experience.
Education
A-Levels - Chinese, English,Mathematics,Liberty Study, Biology , Economics
Lau Pak Lok Secondary School
Hong Kong 2014.09 - 2020.07
Diploma of Higher Education - Pet Care And Animal Assisted Therapy
HKMU Lipace
Hong Kong 2020.09 - 2021.07
Foundation Degree in Business and Humanities - English (EAP) , Maths Engineering, Further Mathematics , Global Studies
INTO Manchester Foundation
Manchester 2022.09 - 2023.07
Bachelor of Science - Psychology with Counselling And Psychotherapy
Manchester Metropolitan University
Manchester 2023.09 -
Skills
- Efficiency improvement
- Complaint handling
- Emotional awareness
- Enhanced DBS
- Attentive listening
- Empathetic
- Active listening
- Speak 4 languages
- Problem Resolution
- Customer Service
- Email correspondence management
- Communication skills
- Problem-solving
- Positive psychology application
Affiliations
- Cooking or baking
- Learning new skills
- Sports
- Volunteering
- Social media
- Pottery Painting
Certification
Certificate of Korea Design Craft Association perfume class
Languages
English
Advanced
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Hakka
Fluent
Timeline
Bachelor of Science - Psychology with Counselling And Psychotherapy
Manchester Metropolitan University
2023.09 -
Kitchen porter
The Big Table Group Ltd
2023.07 - Current
Foundation Degree in Business and Humanities - English (EAP) , Maths Engineering, Further Mathematics , Global Studies
INTO Manchester Foundation
2022.09 - 2023.07
Temporary customer service
PCCW
2022.07 - 2022.08
Hotel waitress
New World Millennium Hotel
2021.08 - 2022.02
Tea-Bartender
Tiger Sugar
2021.03 - 2021.09
Diploma of Higher Education - Pet Care And Animal Assisted Therapy
HKMU Lipace
2020.09 - 2021.07
Kitchen assistance
McDonald's
2020.07 - 2020.08
Convenience store clerk
7-Eleven
2019.01 - 2019.02
A-Levels - Chinese, English,Mathematics,Liberty Study, Biology , Economics
Lau Pak Lok Secondary School
2014.09 - 2020.07