Tsz Ching (Renee) Ip
Salford,UK
Summary
Professionally motivated individual looking to begin a career in training. Willing to learn computer systems, curriculum, and corporate regulations and procedures. A proactive listener who is prepared to hear interns who need more resources or assistance.Eager learner prepared to absorb knowledge from training department experts. Ready to assist more experienced colleagues in organising and carrying out weekly evaluations on intern progress. Motivated professional with a gift for coaching and helping others succeed. Has excellent organising and communication abilities as well as a talent for creating cooperative learning settings. Well-positioned to motivate and nurture interns, promoting both individual development and organisational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Kitchen porter
The Big Table Group Ltd
Manchester
07.2023 - Current
- Worked under pressure during peak times without compromising on the quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
Temporary customer service
PCCW
Hong Kong
07.2022 - 08.2022
- Improved customer satisfaction by effectively handling complaints and enquiries.
- Managed a high volume of inbound calls, e.g., managed 100-300 calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Hotel waitress
New World Millennium Hotel
Hong Kong
08.2021 - 02.2022
- Ensured customer satisfaction by providing excellent customer service.
- Maintained a clean and tidy dining area for optimal guest experience.
- Provided prompt, efficient service to all hotel guests with a friendly demeanour.
- Collaborated effectively with other team members for smooth operations during busy periods.
Tea-Bartender
Tiger Sugar
Hong Kong
03.2021 - 09.2021
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales by 10%.
Kitchen assistance
McDonald's
Hong Kong
07.2020 - 08.2020
- Improved kitchen efficiency by assisting in food preparation tasks.
- Maintained cleanliness throughout the kitchen to improve hygiene standards.
- Assisted in customer satisfaction by swiftly handling enquiries and complaints.
- Ensured smooth operation of office equipment, reducing downtime.
Convenience store clerk
7-Eleven
Hong Kong
01.2019 - 02.2019
- Enhanced customer satisfaction by providing excellent service.
- Managed resources for maximising efficiency.
- Communicated effectively with colleagues to facilitate teamwork.
- Processed payments swiftly for improved customer experience.
Education
A-Levels - Chinese, English,Mathematics,Liberty Study, Biology , Economics
Lau Pak Lok Secondary School
Hong Kong 09.2014 - 07.2020
Diploma of Higher Education - Pet Care And Animal Assisted Therapy
HKMU Lipace
Hong Kong 09.2020 - 07.2021
Foundation Degree in Business and Humanities - English (EAP) , Maths Engineering, Further Mathematics , Global Studies
INTO Manchester Foundation
Manchester 09.2022 - 07.2023
Bachelor of Science - Psychology with Counselling And Psychotherapy
Manchester Metropolitan University
Manchester 09.2023 -
Skills
- Efficiency improvement
- Complaint handling
- Emotional awareness
- Enhanced DBS
- Attentive listening
- Empathetic
- Active listening
- Speak 4 languages
- Problem Resolution
- Customer Service
- Email correspondence management
- Communication skills
- Problem-solving
- Positive psychology application
Affiliations
- Cooking or baking
- Learning new skills
- Sports
- Volunteering
- Social media
- Pottery Painting
Certification
Certificate of Korea Design Craft Association perfume class
Languages
English
Advanced
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Hakka
Fluent
Timeline
Bachelor of Science - Psychology with Counselling And Psychotherapy
Manchester Metropolitan University
09.2023 -
Kitchen porter
The Big Table Group Ltd
07.2023 - Current
Foundation Degree in Business and Humanities - English (EAP) , Maths Engineering, Further Mathematics , Global Studies
INTO Manchester Foundation
09.2022 - 07.2023
Temporary customer service
PCCW
07.2022 - 08.2022
Hotel waitress
New World Millennium Hotel
08.2021 - 02.2022
Tea-Bartender
Tiger Sugar
03.2021 - 09.2021
Diploma of Higher Education - Pet Care And Animal Assisted Therapy
HKMU Lipace
09.2020 - 07.2021
Kitchen assistance
McDonald's
07.2020 - 08.2020
Convenience store clerk
7-Eleven
01.2019 - 02.2019
A-Levels - Chinese, English,Mathematics,Liberty Study, Biology , Economics
Lau Pak Lok Secondary School
09.2014 - 07.2020
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