TSZ YAN TAM
Kingston Upon Thames,United Kingdom
Summary
Committed Social Worker in Hong Kong based in the UK with talent in crafting and implementing treatment plans for disadvantaged children, youth and adults. Dedicated professional with experience in assisting clients in overcoming life challenges by building coping mechanisms. Friendly and motivated worker with strong communication skills to mediate between family members to resolve conflict. Adept at developing consulting methods to enhance overall well-being of people and communities. After finishing return to social work short course, now fully committed to continuing my career on a full-time basis with Registration in Social Work England: SW161687.
Overview
9
9
years of professional experience
1
1
Certification
Work history
SEND Case Worker
Paddock Primary School
London
05.2024 - 05.2026
- Executed and implemented Education, Health and Care (EHC) plans for SEN children.
- Provided one-to-one and group support for students with special educational needs, promoting inclusion and learning development.
- Built strong, trusting relationships with students and collaborated with teachers to adapt learning materials and strategies, demonstrating teamwork skills essential for multidisciplinary social work practice.
- Applied patience, empathy, and problem-solving when supporting students with complex emotional and behavioural needs
Social Worker
Social Service Division of The Free Methodist Church of Hong Kong
Hong Kong
02.2023 - 05.2026
- Worked freelance on per case basis, completing adult needs assessments remotely and producing clear assessment reports and support plans.
- Managed safety and risk concerns through remote information gathering, risk assessment, safety planning and referrals to health, housing and community services.
- Coordinated multi agency input remotely with hospitals, mental health services and voluntary sector providers to agree proportionate support packages and review outcomes.
- Maintained accurate electronic case records, prioritised workload across multiple cases and met agreed timescales while ensuring practice remained person centred, ethical and defensible.
Team Member
PSRG Lee Limited
London
02.2022 - 09.2025
- Demonstrated active listening skills to understand and respond to customer needs.
- Handled customer complaints with empathy and professionalism which can be addressed sensitive issues with clients and families.
- Trained and supported new staff, fostering a collaborative and supportive team environment, mirroring team collaboration within multidisciplinary social work teams.
- Effectively managed peak-hour pressure, showing strong problem-solving and multitasking abilities, relevant to managing high caseloads in social work.
Sales representative
Republic Collection
London
06.2021 - 01.2022
- A family-based business in Hong Kong aimed at selling figures to customers overseas.
- Addressed fully English-based communications in person and via phone to maintain positive relationshipsand support smooth communications.
- Negotiated customer pricing within agreed guidelines to achieve margin targets.
- Met sales targets through proactive promotion and excellent customer service.
Social Worker
Social Service Division of The Free Methodist Church of Hong Kong
Hong Kong
09.2017 - 06.2021
- Built trusting relationships by displaying in-depth understanding of needs, providing solutions and delivering on-going support.
- Helped clients in achieving goals by coordinating activities and providing support as needed. Advised clients about career planning depending on their preferences, abilities and interests in implementing Strength-based Approach.
- Maintained strong relationships by proactively providing emotional support to individuals and their families in implementing Person-centered Approach.
- Interviewed clients individually, in families, or in groups, assessing situations, capabilities, and problems to determine services required to meet needs.
- Collected supplementary information needed to assist client, such as employment records, medical records, and school reports.
Education
Return to Social Work Course -
University of Central Lancashire
05/2023 - 08/2023
Bachelor Degree of Social Sciences - Social Work
The City University of Hong Kong
09/2015 - 07/2017
Associate Degree of Social Sciences - Social Work
Community College of City University
09/2013 - 07/2015
Skills
- Problem Solving
- Team Collaboration
- Communication Skill
- Case management expertise
- Experienced in record keeping
- Crisis intervention proficiency
LANGUAGES
English
Fluent
Cantonese
Native
Mandarin
Fluent
Certification
Social Work England Registration: SW161687
References
References available upon request.
Timeline
SEND Case Worker
Paddock Primary School
05.2024 - 05.2026
Social Worker
Social Service Division of The Free Methodist Church of Hong Kong
02.2023 - 05.2026
Team Member
PSRG Lee Limited
02.2022 - 09.2025
Sales representative
Republic Collection
06.2021 - 01.2022
Social Worker
Social Service Division of The Free Methodist Church of Hong Kong
09.2017 - 06.2021
Return to Social Work Course -
University of Central Lancashire
05/2023 - 08/2023
Bachelor Degree of Social Sciences - Social Work
The City University of Hong Kong
09/2015 - 07/2017
Associate Degree of Social Sciences - Social Work
Community College of City University
09/2013 - 07/2015