Trisha Owens
Astwood Bank,Worcestershire
Summary
A dedicated person-centred professional with 10 years' experience. A Diploma in Health and Social Care Level 2, demonstrating strong interpersonal skills and empathy for clients. Skilled in working independently and as part of a team, effectively managing pressure while ensuring high-quality care. Committed to continuous learning, evidenced by completion of all in-house training and First Aid certification.
Overview
42
42
years of professional experience
6
6
years of post-secondary education
Work history
Support Worker
Dimensions (UK) Tuped Creative support March 2025
Redditch, Worcestershire
2016.01 - 2026.02
- Supported 14 adults with learning disabilities and autism to achieve independent living.
- Collaborated with Bromford Housing to assist individuals with complex needs and challenging backgrounds.
- Facilitated community integration, enhancing choice and control for residents.
- Assisted with personal care, shopping, finances, meals, daily activities, and light housework.
- Maintained detailed records of client tasks, food choices outings and behaviour changes
- Liaised with health professionals to coordinate comprehensive support.
- Engaged families in care processes to ensure alignment with individual goals.
- Encouraged participation in chosen activities to promote social inclusion.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Actively listened to client concerns thus creating a comforting environment.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
HCA/Care Support
Nurse Plus UK
2015.01 - 2016.01
- Working as a Health Care Assistant and Support Worker via the Agency Nurse Plus to support and care for adults and children with complex needs.
Fleet Support
ARI Fleet Ltd
2011.01 - 2015.01
- Managing ARI customer base looking after my customers fleet of vehicles and meeting the needs of the drivers and fleet managers. Using my communication skills gives me the ability to engage with internal and external customers at all levels. As the single point of contact for customers I will process all orders for vehicles ensuring that I adhere to the company policies and procedures. Once I have processed the orders I keep my customers updated making sure I deliver an excellent customer experience and monitor all stages of the vehicle delivery keeping the customer updated at all times. I am also responsible for the administration of all after care of customers' orders and deal with any queries that may arise in a professional manner. As part of my role as Fleet Support I manage the customer contracts handling any requests in a timely manner. Dealing with ongoing customer relationships I will work with my customers to resolve any customer complaints or issues that may arise whilst meeting customer and business service level agreements. Adhoc duties to my role include the preparation of reports for customers and supporting the national and international account managers.
Rental Coordinator / Receptionist
NVR Fleet UK
2007.01 - 2011.01
- Working in the rental division, my daily duties were to liaise with both customers and suppliers accordingly. I am responsible for the provision of replacement vehicles to individuals & fleet customers, in instances of their vehicles being “off-the-road”. My roles included receiving calls from fleet contacts, sourcing a vehicle of their choice & arrange delivery within a timescale as per their contract. Other duties involve, maintain weekly fleet list, due back reports, review insurance to ensure cover is up to date, taking payments, and end of day banking. Over the counter vehicle hire, involved raising agreements, receive payment by debit card and checking card validity. Thorough checks of driving licence details for motor convictions, & utility bill information replicates driving licence to input onto Key2 in house system. Other Reception duties included attend to visitors and redirect queries as required.
Secretary / Junior Accounts Clerk
Swift Building Services
2006.01 - 2007.01
- My daily duties included PA to MD & Personnel Department, dealing with and directing calls accordingly. Liaising with customers and producing quotations/orders. Posting Purchase invoices onto Purchase Ledger, Collating invoices with delivery notes, entering daily time sheets on to sage line 50, generating Sales invoices, ordering stationary and general office duties.
SME Sales Support
Lloyds TSB Autolease
2005.01 - 2006.01
- Working in support of the Head of Direct Sales and providing support for SME Sales through the production and analysis of Management Information from the Connect and Goldmine systems and the resolution of credit and payment disputes. During my time in this role, I have been involved in many projects, including Business Contingency Plan's and Epsilon. I was asked to take sole ownership of Epsilon within my division, which is the integration of Worcester site into Birmingham. This was a new and challenging role which I thoroughly enjoyed.
Senior Tele-Sales Executive
Lloyds TSB Autolease
2003.01 - 2005.01
- Working in support of the Head of Direct Sales, this role involves the coaching, training and development of Tele-Sales Executives. Further responsibilities in this role include daily performance management and certain administrative staff management activities. During my time in this role, team performance has improved, a typical month's figures progressing from 40 units per month with a team of 5, to 120 units per month with a team of 9. I have excellent working relationships with all team members and feel that I enjoy their respect, evidenced by their acceptance of my guidance and their frequent requests for my help and support.
Tele-Sales Executive
Lloyds TSB Autolease
1999.01 - 2003.01
- Direct Tele-Sales Executive, selling contract-hire to fleet managers and fleet controllers of UK based limited companies. The role requires a structured approach, following a company procedure, utilising Goldmine to ensure maximum fleet penetration. I was a recognised achiever, regularly hitting my personal volume targets, with consistent above average margin “yields”. I believe my success in this role was attributable to my self-motivation, focus on results, enjoyment of interaction with a range of new people every day, and good relationships with dealers.
Key Account Administrator
National Car Rental
1994.01 - 1999.01
- Key Account Administrator for this internal daily car hire division, in support of own-company fleets. I was responsible for the provision of replacement vehicles to individual fleet customers, in instances of their vehicles being “off-the-road”. The role involved taking calls from fleet contacts, call logging and working with the daily hire division of the company to ensure provision of replacement vehicles. I was recognised as delivering an excellent service to customers, to the point of written appreciation from customers. Customer focus and my action-oriented approach were key to consistently achieving the twohour target to get the customer mobile.
Car Fleet Controller
Dollond and Aitchison
1992.01 - 1994.01
Assembly Worker
Unicorn Spirit Measures/Laughtons
1984.01 - 1992.01
Education
Archbishop Ilsley Roman Catholic School
1979.01 - 1984.01
Diploma - Health and Social Care Level 2
2015.01 - 2016.01
Skills
- Good interpersonal skills
- Ability to work on own initiative
- Team player accustomed to handling pressure
- Diploma in Health and Social Care Level 2
- First Aid and completion of all in house training
- Empathy for clients
Hobbies & Interest
Reiki/Seichem healing, Reading books on self healing/meditation., Growing my own vegetables, Enjoy socialising with family & friends.
Affiliations
- Reiki natural healing kinesiology football walking
Accomplishments
awarded the Team player award working at LTSB Also did the voice over for the telephones
Timeline
Support Worker
Dimensions (UK) Tuped Creative support March 2025
2016.01 - 2026.02
HCA/Care Support
Nurse Plus UK
2015.01 - 2016.01
Diploma - Health and Social Care Level 2
2015.01 - 2016.01
Fleet Support
ARI Fleet Ltd
2011.01 - 2015.01
Rental Coordinator / Receptionist
NVR Fleet UK
2007.01 - 2011.01
Secretary / Junior Accounts Clerk
Swift Building Services
2006.01 - 2007.01
SME Sales Support
Lloyds TSB Autolease
2005.01 - 2006.01
Senior Tele-Sales Executive
Lloyds TSB Autolease
2003.01 - 2005.01
Tele-Sales Executive
Lloyds TSB Autolease
1999.01 - 2003.01
Key Account Administrator
National Car Rental
1994.01 - 1999.01
Car Fleet Controller
Dollond and Aitchison
1992.01 - 1994.01
Assembly Worker
Unicorn Spirit Measures/Laughtons
1984.01 - 1992.01
Archbishop Ilsley Roman Catholic School
1979.01 - 1984.01