Trinity Podmore
Stoke-on-Trent,Staffordshire
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. I work well within a team, as well as independently. I would consider myself as an exceptional team player as I often put my colleagues before myself in order to help with their workload. I completed one of adult nursing at Staffordshire university.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Barista
Costa Coffee
Stoke-on-Trent, Staffordshire
10.2021 - Current
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Sales Assistant
B&M Retail
Stoke-on-Trent, Staffordshire
04.2019 - 10.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Received and processed product returns.
- Worked energetically to maintain efficient operations during peak trading hours.
Sales Assistant
Primark
Stoke-on-Trent, Staffordshire
11.2018 - 01.2019
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
Sales Assistant
Bodycare
Stoke-on-Trent, Staffordshire
08.2018 - 11.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Diploma of Higher Education - Travel and Tourism
Newcastle-under-Lyme College
Newcastle-under-Lyme 09.2018 - 05.2020
GCSEs -
Wolstanton High Academy
Newcastle 09.2013 - 05.2018
Skills
- Quick learner
- Hospitality service expertise
- Active listening
- Up-selling
- Strong communication
- Teamwork and collaboration
- Highly organised
- Speedy and efficient
Timeline
Barista
Costa Coffee
10.2021 - Current
Sales Assistant
B&M Retail
04.2019 - 10.2021
Sales Assistant
Primark
11.2018 - 01.2019
Diploma of Higher Education - Travel and Tourism
Newcastle-under-Lyme College
09.2018 - 05.2020
Sales Assistant
Bodycare
08.2018 - 11.2018
GCSEs -
Wolstanton High Academy
09.2013 - 05.2018
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