Tracy Wilson

• Supporting Adults and young people with learning, behaviour and complex needs and disabilities to have a happy, safe, rewarding life. Offering support where needed in personal care, mealtimes, activities, & hobbies. Recognising needs in all areas of assisted living always promoting a person-centred approach and independence where possible. Completing daily paperwork, behaviour logs and handover sheets. Maintaining a good working relationship between colleagues and providing service users with privacy and dignity is extremely important to me and the role.

I cared for a range of service users within their own homes. The service users ranged from elderly, terminally ill of various ages, disabled clients. I carried out home visits, providing personal care, medication administration and meal management. The following of care plans and the recording of all visits and reporting of any concerns to head office and any relevant medical and social authorities whilst keeping confidentiality.

I managed the day-to-day running of the North East office following franchise transition. Liaised with corporate clients, LLP receivers and private vendors regarding valuation enquiries. I carried out property valuations, including site visits and desktop assessments. Prepared detailed valuation reports and pricing recommendations. I Managed vendors throughout the auction process, including setting reserves 24–48 hours prior to auction. Throughout the auction cycle I conducted accompanied viewings, built strong rapport with buyers and potential future vendors. My role also included maintaining and serviced partner agents, generating new valuation opportunities.

I progressed from reception and accompanied viewings into sales and lettings roles across multiple branches. I generated, arranged and booked valuations, gathering full property and vendor details, managed property marketing, viewings, feedback and price reductions. I negotiated offers between buyers and vendors to achieve successful sales. I Generated mortgage appointments and conveyancing referrals. Maintained regular vendor contact, ensuring high levels of communication and service. I worked within sales and letting within the company until 2010 when I progressed to be the auction consultant within the Auction House Sarah Mains(Auction House North east) which was a franchise of Auction House following franchise acquisition I transferred with the ne owners of the franchise Auction House Northeast.