Tracy Morgan
London
Summary
Motivated individual with a commitment to client relationship management. Demonstrates reliability and time-management skills in supporting diverse needs. Builds rapport through effective advocacy and emotional support.
Overview
15
15
years of professional experience
Work History
Resident Support Team Member Volunteer
Fresh Horizons CNB
middlesex
2025.06 - Current
- Accompanying resident to appointments and meetings, acting as an advocate.
- Encouraged resident to actively engage with support plan, fostering their development through tailored guidance.
- Facilitated ongoing communication with designated resident, enhancing support and engagement.
- Keeping accurate records of all interactions.
- Provided advice and guidance to team members to ensure alignment with Project Leader's objectives.
Carer
Rebecca Melbourne Client
2024.01 - Current
- Assisted MS client with preparing nutritional meals and facilitated weekly shopping to promote healthy living.
- Successfully aids with memory recall and assists with budgeting.
- Escorted client on outings and supported mobility to enhance social engagement.
- Engaged with clients by spending quality time and participating in activities. by spending quality time with client.
- Completed and submitted client paperwork accurately to ensure compliance with regulations.
Shop Assistant | Volunteer
Cancer Research UK
London
2021.01 - 2024.01
- Welcome, serve and liaise with customers; ensure high levels of customer satisfaction through excellent sales service.
- Helped customers locate desired products to enhance their shopping experience.
- Managed point-of-sale processes and operated till to efficiently process sales of clothing and accessories.
- Streamlined store retail operations to enhance customer experience.
- Maintain fully stocked store, outstanding store condition, and display standards.
- Succeeded in meeting daily targets by showing relevant goods to customers and promoting new products.
- Secured over £100 in donations by placing collection box and bucket outside Tesco and engaging customers.
- Operated within a charity organisation dedicated to cancer research and support.
Data Entry Clerk
Style Fixx Daily
London
2018.01 - 2021.01
- Entered data into relevant databases in a timely and accurate manner.
- Verified data against source documents to ensure accuracy.
- Transferred data from paper formats into computer files/database systems.
- Updated existing data and performed regular backups to ensure data preservation.
- Created spreadsheets with large numbers of figures.
- Liaised with employees and clients to collect information.
- Recorded and organised detailed information for over 300 influencers in the database.
- Recognised and shortlisted influencers expressing interest in the company.
Carer
Independent Contracts
London
2012.01 - 2016.01
- Coordinated with medical professionals and social workers to assess and address client's care-related needs effectively.
- Delivered emotional support to clients during challenging times.
- Supported dementia client in recalling memories through engaging activities.
- Ensured client took correct medications.
- Provided client with suitable incontinence wear and aided with maintaining hygiene.
- Transported and escorted client on outings to enhance social engagement and improve overall quality of life.
- Managed financial affairs and ensured well-being of client.
- Performed residential chores, including cleaning and shopping, to maintain a safe and welcoming home environment.
Education
Certificate in Health and Social Care -
The Open University
Milton Keynes, UKCertificate in Retail Management - Merchandising and customer communications
Skills
- Patient interaction
- Advocacy skills
- Client relationship management
- Record keeping
- Communication skills
- Team collaboration
- Emotional support
- Time-management
- Reliability
- Adherence to instructions
- Relationship-building
- Computer literacy
Custom
Ambitious, energetic and reliable professional with proven retail sales experience. Understanding of sales principles and customer service practices. Customer service focussed with effective communication and customer service skills. Detail-oriented with aptitude for achieving daily targets. Ability to work in fast-paced environments. Strong organisational and administration skills.
Timeline
Resident Support Team Member Volunteer
Fresh Horizons CNB
2025.06 - Current
Carer
Rebecca Melbourne Client
2024.01 - Current
Shop Assistant | Volunteer
Cancer Research UK
2021.01 - 2024.01
Data Entry Clerk
Style Fixx Daily
2018.01 - 2021.01
Carer
Independent Contracts
2012.01 - 2016.01
Certificate in Health and Social Care -
The Open University