Tracy Ayley
Staines-upon-Thames,Surrey
Summary
A professional with a strong foundation in public relations, adept at maintaining calm under pressure and excelling in problem-solving. Demonstrates exceptional communication skills and resourcefulness, contributing to effective team collaboration and strategic initiatives. Committed to leveraging these competencies to drive organisational success and foster positive stakeholder relationships. Also an
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Ferry Cafe
Aiden
Shepperton, Surrey
2025.11 - 2026.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied positive customer service approach to increase satisfaction levels.
Department for work and pensions
Civil Service
Staines-upon-Thames, Surrey
2024.04 - 2025.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- conducted interviews with claimants, to find out what support was needed.
- Greeting and checking in claimants, dealing politely but firmly with late arrivals.
- resolve issues, and deal with those in crisis in a calm manner.
- Checking identities to start the benefit process
- Admin duties - photo copying - data input - Emailing - Speaking to external agency's as well as internal staff from other departments
-
Postie
Royal Mail Group
Staines, Middlesex
2022.08 - 2023.03
- Carried out day-to-day duties accurately and efficiently.
- Sorting and organising my daily route, of letters and parcels.
- Prioritising work effectively.
- High standard of fitness to complete work effectively
- Good team player to communicate and understand possible difficulties to the day to day route, and to be able to find working solutions for everyone to be able to complete their work
- Appropriate speed and accuracy and thinking on you feet to achieve a fast and quick performance, so the work was completed.
Food service assistant
Scattergoods Agency
Guildford, Surrey
2021.04 - 2022.07
- Fostered positive working relationships with team members, led to increased productivity.
- Kept kitchen equipment clean and organised, maintained optimal functionality.
- Prepared hot and cold meals to cater to diverse customer preferences.
- Assisted chefs with food preparation for more efficient service.
- Coordinated with restaurant staff for seamless meal preparation and delivery.
- Served customers efficiently during busy lunch hours to reduce waiting time.
- Managed stock inventory, ensured availability of necessary ingredients.
- Addressed customer complaints promptly, improved client relations.
Education
GCSEs -
Bishop Wand C/E Secondary Education
Surrey 1990.04 - 1995.08
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
- Public Relations
Affiliations
- Horse Riding, Music, Walking, Attends local Church.
Timeline
Ferry Cafe
Aiden
2025.11 - 2026.02
Department for work and pensions
Civil Service
2024.04 - 2025.08
Postie
Royal Mail Group
2022.08 - 2023.03
Food service assistant
Scattergoods Agency
2021.04 - 2022.07
GCSEs -
Bishop Wand C/E Secondary Education
1990.04 - 1995.08