Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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Tracey Satchell

Tracey Satchell

Bury St Edmunds,Suffolk

Summary

I have an outstanding work ethic and passion for people and children, I enjoy customer service roles, and building relationships, my other strengths include vast experience in managing teams, with an excellent telephone manner, that is friendly, professional and tactful, having worked as driving instructor for many years means I have the skills to remain calm, composed and flexible within a busy demanding environment.The skills I have are very much transferable and will lend to many various environments,I am currently looking for new work opportunities, and open to see where this next chapter takes me.

Overview

34
34
years of professional experience

Work history

Driving Instructor

Tracey Satchell
Bury St Edmunds, Suffolk
12.2008 - Current
  • Delivered lessons and lectures on UK road regulations to build foundational understanding of safe driving.
  • Managed complex schedule of driving lesson appointments and practical skills tests.
  • Informed students of clear traffic rules and road safety, producing compliant, safe drivers.
  • Maintained accurate and updated student records detailing attendance and test scores
  • Communicated concise instructions related to vehicle operation and basic controls.

Shift Manager

Royal Mail Group
Bury St Edmunds, Suffolk
04.2005 - 04.2007
  • Developed continuous improvement initiatives to drive team efficiencies.
  • Conducted audits and reviews to enhance team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Increased team efficiency by analysing staff and equipment performance.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • Completed comprehensive shift reports to support seamless handovers.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Promoted safety culture through clear communications and inspections.

Postal Worker

Royal Mail Group
Thetford, Norfolk
03.1989 - 05.1996
  • Maintained an accident-free driving record for 7 years, using safe driving techniques.
  • Sorted items accurately and safely loaded them into van, lifting up 20 kilos.
  • Delivered to 500 commercial and residential addresses daily, exceeding targets by 90%.
  • Guaranteed stable vehicle condition, performing oil and tyre checks before departure.

Supervisor Enquiry Office

Royal Mail Group
Thetford, Norfolk
04.1996 - 04.1996
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Maintained brand image by monitoring appearance, standards and performance of front office staff.
  • Performed inspection of public areas and recommended improvements to appropriate departments.
  • Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.

Education

Level 1 Certificate - IT USERS

City and Guilds
Thetford, Norfolk
07/2005 - 09/2005

GCSEs - Maths-B,History-B,Biology-B,English lit-C,English Language-C,Art-C,Technical Drawing-c

Thetford Grammar School
Thetford
09/1983 - 06/1984

GCSEs - Chemistry-C

Thetford Grammar School
Thetford
09/1983 - 06/1984

Skills

  • Automatic driving instruction
  • Empathetic leadership
  • Client-centred learning
  • Manual driving instruction
  • First aid and CPR
  • Customer relations
  • Shipping and receiving
  • Data entry
  • Key holder
  • Complaint resolution
  • Staff education and training
  • Sales expertise
  • Professional telephone manner
  • Account management
  • Resourceful nature
  • Detail-orientated
  • Strong team-builder
  • Multi-tasking ability
  • Organised and efficient
  • Excellent time management skills
  • Friendly and polite
  • Time management
  • Communication skills
  • Team building
  • Problem-solving
  • Leadership
  • Customer-focused

Languages

English
Native

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Driving Instructor

Tracey Satchell
12.2008 - Current

Shift Manager

Royal Mail Group
04.2005 - 04.2007

Supervisor Enquiry Office

Royal Mail Group
04.1996 - 04.1996

Postal Worker

Royal Mail Group
03.1989 - 05.1996

Level 1 Certificate - IT USERS

City and Guilds
07/2005 - 09/2005

GCSEs - Maths-B,History-B,Biology-B,English lit-C,English Language-C,Art-C,Technical Drawing-c

Thetford Grammar School
09/1983 - 06/1984

GCSEs - Chemistry-C

Thetford Grammar School
09/1983 - 06/1984

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Tracey Satchell