Tracey Mills
Seaford,East Sussex
Summary
Adaptable highly experienced professional with over 30 years experience in customer-facing, administration, secretarial and retail roles. A former trusted letting agency business owner known for natural, personable communication, diligence and a pro-active, positive mindset. Seeking a part-time position in a people-focused environment.
Overview
39
39
years of professional experience
Work history
Book-keeper
Self-employed
2025.01 - Current
- Recording property rental income and expenses for private landlord using excel.
Retail Merchandiser Display Representative
EXPD8 Ltd
2025.01 - 2025.09
- Working to client briefs, timescales and planograms to re-stock in-store displays
- Organised in-coming stock for efficient product retrieval
- Assembled, positioned and stocked promotional displays
- Built and maintained relationships with store colleagues and management through consistent communication
Retail Customer Service Assistant
Grape Tree Seaford
2022.05 - 2022.12
- Maintained welcoming, organised, clean, and safe environment
- Assisted customers with product information, communicating promotions and discounts
- Cashier duties, including returns and refunds
- Stock replenishment, maintaining displays to high store standards
- Kept stock-room organised to aid efficient product retrieval
- Opening and closing the store, cashing up, completing daily sales records, end of day cleaning
Temporary Client Liaison
Eightfold Property
2021.06 - 2021.12
- Managed transition of Coast to Country Lettings portfolio to Eightfold Property
- Efficiently handled client questions and concerns through clear and pro-active written and verbal communication
Business Partner and Front-of-Office Manager
Coast to Country Lettings & Property Management
2012.03 - 2021.06
- Won British Property Awards in 2021 for customer service and going the extra mile for our clients
- Built trusted reputation through a professional, responsive personal service
- Delivered high quality service to clients through effective communication and problem resolution
- Served as main contact for landlord and tenant clients face to face and on the telephone
- Arranged and attended property viewings, routine inspections, tenancy check-ins and checkouts
- Organised maintenance, and end-of-tenancy cleaning
- Prepared and executed all tenancy documentation and legislation updates
- Managed rents received and rents payable
- Managed company accounts and all financial administration
Administration and Finance Manager
Michael Bell Brand Communications
1995.01 - 2012.02
- Progressed from office temp to Administration and Finance Manager
- Managed front-of-office reception duties, providing a welcoming, professional first point of contact for blue chip clients
- Organised and co-ordinated internal and external meetings
- Managed inbound telephone calls, maintaining professional communication and accurate routing
- Responsible for all aspects of financial administration including book-keeping, management accounts, client invoicing, credit control, staff expenses and company payroll
Personal Secretary
SEEBOARD plc
1987.08 - 1994.04
- Working for the Energy Efficiency Manager
- Co-ordinating meetings and diary management
- Taking meeting minutes
- General secretarial duties including typing and filing
- Hostessing at events
Education
Various Certifications - Health and Wellbeing including Grief and Trauma Recovery
Various Institutions
/2021 - /2025
GCSEs - English, Maths, Art, History
Priory School, Lewes
2001.04 -
Gym Instructor -
YMCA
Skills
- Strong interpersonal communication
- Customer Service
- Organisation
- Calm under pressure
- Card transactions
- Attention to Detail
- Administration
Affiliations
- I enjoy exploring new places, sea swimming, hiking, dancing, singing, cooking and reading
References
References available upon request.
Timeline
Book-keeper
Self-employed
2025.01 - Current
Retail Merchandiser Display Representative
EXPD8 Ltd
2025.01 - 2025.09
Retail Customer Service Assistant
Grape Tree Seaford
2022.05 - 2022.12
Temporary Client Liaison
Eightfold Property
2021.06 - 2021.12
Business Partner and Front-of-Office Manager
Coast to Country Lettings & Property Management
2012.03 - 2021.06
GCSEs - English, Maths, Art, History
Priory School, Lewes
2001.04 -
Administration and Finance Manager
Michael Bell Brand Communications
1995.01 - 2012.02
Personal Secretary
SEEBOARD plc
1987.08 - 1994.04
Various Certifications - Health and Wellbeing including Grief and Trauma Recovery
Various Institutions
/2021 - /2025
Gym Instructor -
YMCA