Tracey Etchells
Billingham,Durham
Summary
Enthusiastic and adaptable, I bring strong communication and teamwork skills from my diverse customer service roles. Hands on experience in preparing and serving beverages and food. Skilled in cash handling, maintaining cleanliness and providing friendly customer service. Comfortable working in fast-paced environments maintaining excellent service and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Veterinary Receptionist
Weardale Veterinary Clinic
07.2023 - 12.2024
- Welcomed clients politely and professionally, enhancing customer experience.
- Managed high volume of requests from clients to book examinations and operations.
- Accuratly dispensing prescribed medications under veterinary guidance.
- Handled customer cash and card payments.
Avon Representative
Self Employed
06.2023 - 11.2023
- Demonstrated expert knowledge of cosmetic and perfume products to advise customers effectively.
- Developed and maintained relationships with key customers to drive personal sales achievements.
Slimming World Consultant
Self employed
10.2022 - 06.2023
- Established strong client rapport, understanding unique needs and delivering customised solutions.
Victim Co ordinator
Durham Constabulary
05.2017 - 01.2022
- Coordinated support for victims of historical physical and sexual abuse regarding a complex criminal investigation.
- Resolved victim queries and problems using effective communication and providing tailored support.
- Picked up additional tasks to aid investigation and further support victims.
Police Officer/ Detective Constable
Durham Constabulary
03.1992 - 01.2017
- Carryout all aspects of policing providing an exemplary service with a very high level of professionalism.
- As a Detective Constable investigate serious and complex investigations including murder, historical Physical & Sexual abuse.
- Within additional role as Family Liaison Officer support families of International Terrorist Incidents.
Dental Nurse
Coxhoe Dental Practice
07.1989 - 03.1992
- Provided chairside assistance to dentist.
- Implemented infection control measures.
- Created calm and comforting environments for patients undergoing treatment.
Waitress
Red Lion Hotel
01.1988 - 03.1992
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Created a welcoming atmosphere through friendly conversation, contributing to an enjoyable dining experience.
- Documented customer orders, calculated bills and processed payments.
- Upheld a high standard of cleanliness in all work areas to comply with health and safety regulations.
Administrative Assistant
Community Industries
06.1989 - 07.1989
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
Education
Certificate of Higher Education - Professional Policing Criminal Investigation
University of Teeside
Middlesbrough, MDB01-2000
Fyndoune Comprehensive School
Durham, DURSkills
- Outstanding customer service
- Excellent communication
- Friendly and approachable
- Reliable punctuality
- Effective teamwork
- adaptive problem solving
- Multitasking efficiency
- Efficient under pressure
- Committed to personal development
- Food preparation
- order processing
- workplace hygiene
- payment handling
Timeline
Veterinary Receptionist
Weardale Veterinary Clinic
07.2023 - 12.2024
Avon Representative
Self Employed
06.2023 - 11.2023
Slimming World Consultant
Self employed
10.2022 - 06.2023
Victim Co ordinator
Durham Constabulary
05.2017 - 01.2022
Police Officer/ Detective Constable
Durham Constabulary
03.1992 - 01.2017
Dental Nurse
Coxhoe Dental Practice
07.1989 - 03.1992
Administrative Assistant
Community Industries
06.1989 - 07.1989
Waitress
Red Lion Hotel
01.1988 - 03.1992
Certificate of Higher Education - Professional Policing Criminal Investigation
University of Teeside
Fyndoune Comprehensive School