Tracey Austin
Bicester,Oxfordshire
Summary
A dedicated professional with a strong foundation in risk assessment and conflict resolution, complemented by exceptional communication skills and a focus on people development. Demonstrates empathy and understanding, fostering positive relationships and effective problem-solving. Committed to leveraging resourcefulness and expertise in conflict resolution to drive organisational success while pursuing opportunities for continuous growth.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Person Centred focused, ensuring that the individual is involved in all aspects of deciding their priorities. Creating easy read style documents to ensure the person understands what is happening
Overview
36
36
years of professional experience
Work history
Team leader
Brandon Trust
Bicester, Oxfordshire
2003.04 - Current
- Began as Support Worker and progressed to Team Leader
- Participated in regular team meetings, enhancing quality of care provided.
- Maintained detailed records of individuals support including changes for healthcare team reference.
- Encouraged social integration by facilitating community involvement opportunities.
- Supported team to be person Centred focused
- Responsible for to day rota
- Ensure medication and financial audits carried out
- Creating, updating and reviewing support plan and risk assessments
- Responsible for completing referrals when necessary
Police Contact Officer
Thames Valley Police
Oxford, Oxfordshire
2006.08 - 2021.07
- First point of contact for customers, assessing enquires, identifying the appropriate action to resolve at first point of contact whenever or determine the appropriate agency, deployment grading and priority of enquires that cannot be resolved at the Front Counter
- Clearly and accurately record relevant information into an extensive range of computer systems including creating crime reports, intelligence reports, registering sex offenders, foreign nationals
- Respond to enquiries from Police Officers, members of the public and external agencies either email, webform, face to face or over the phone
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Handled sensitive information with discretion and professionalism.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
Stewardess
Royal Air Force
Oxfordshire , Oxfordshire
1990.04 - 2003.04
- Executed pre-flight checks to ensure cabin readiness.
- Administered first aid to unwell passengers, demonstrating quick response capabilities under pressure situations.
- Facilitated comfortable seating arrangements for special needs passengers, providing personalised attention to their requirements.
- Made public announcements whilst onboard, maintaining effective communication between the crew and passengers.
- Upheld cleanliness standards in cabins by conducting regular cleaning routines after each flight leg.
- Responsible for inflight security and ordering and checking of food
Education
NVQ Level 2 - Customer Service
Thames Valley Police
NVQ Level 3 - Social Care
Oxfordshire Learning Disability NHS Trust
NVQ Level 3 - Accounting
Abingdon College
Certificate of Higher Education - Access to Higher Education
Abingdon College
GCSEs - English
Aylesbury College
GCSEs - Mathematics
RAF Honington
Skills
- Risk assessment knowledge
- Empathy and understanding
- People development focus
- Conflict resolution proficiency
- Problem-solving
- Communication skills
- Resourcefulness
Timeline
Police Contact Officer
Thames Valley Police
2006.08 - 2021.07
Team leader
Brandon Trust
2003.04 - Current
Stewardess
Royal Air Force
1990.04 - 2003.04
NVQ Level 2 - Customer Service
Thames Valley Police
NVQ Level 3 - Social Care
Oxfordshire Learning Disability NHS Trust
NVQ Level 3 - Accounting
Abingdon College
Certificate of Higher Education - Access to Higher Education
Abingdon College
GCSEs - English
Aylesbury College
GCSEs - Mathematics
RAF Honington